Café Manager - Ashburn, VA

Summary Of Responsibilities

• Models authentic, warm guest experience and coaches the overall hospitality experience.
• Bridges the Brand Purpose, Mission and Values to life and adheres to all Tatte policies.
• In partnership with the café management team, continuously upholds Tatte operational standards regarding service, product knowledge, safety and sanitation through execution of company training systems and standard operating procedures.
• Led team through shifts, overseeing deployment of team members and execution of Running Great Shifts, providing clear, specific and timely feedback to team members on shift to ensure operational excellence.
• Ensures that all Tatte products (beverage, bakery & savory) adhere to recipe and visual standards and communicates any quality issues to the appropriate teams.
• Displays skill in leading and navigating hard conversations with team members and guests.
• Aids in new team member training, by following company training plan(s) and giving positive feedback to recognize the team member’s effort and achievements and constructive, respectful feedback to help the team member grow and develop.
• Ensures food safety in the café and has a deep knowledge of all Tatte products, including ingredients and allergen information, and supports team members on shift regarding food safety and product knowledge.
• Fulfills all administrative procedures, including but not limited to all procedures related to cash handling/management, product ordering/receiving, time clock verification, and safety and sanitation audits.
• Other duties as assigned.

Position Requirements

• At least 6 months of supervisory experience.
• Excellent verbal and written communication skills to engage with all guests and team members.
• Knowledge and understanding of how the cafe operates and how each position and station need to be set up.
• Capable of working in a team setting.
• Attention to detail.

Preferred Qualifications

• Proficient in Microsoft Office including Word, Excel, Outlook.
• Previous experience working with UltiPro Onboarding & Recruiting, Toast - POS System, CrunchTimeand Teamworx (highly preferred).
• ServSafe, Allergen and ChokeSaver Certifications.