Cafe Management

About the role

We are hiring for General Manager and Assistant Manager Positions. As a manager at Klatch Coffee you will have the opportunity to better your leadership abilities and develop strong relationships within the community while making and drinking delicious coffee.

Responsibilities

• Your primary role will be working alongside the team to meet customers' needs and grow the business.
• You will support our business development efforts.
• Create memorable service experiences through quality product and interactions.
• Within the 30-day mark, you'll understand the tasks of the role, which includes:
• Demonstrate leadership of the store by ensuring cleanliness and organization.
• Follow and enforce Klatch policies and procedures including safety, health, security, maintenance, and cash handling.
• Maintain inventory of food and beverage items.
• Organize and monitor inventory.
• Manage and control waste.
• Monitor daily, weekly, and monthly sales and growth.
• Within 60 days, you'll be coaching and developing the team by:
• Ensure customer feedback and concerns are addressed within a timely manner.
• Lead the team in serving customers according to speed of service standards.
• Plan and execute the deployment of staff to ensure that all team members work effectively together to provide superior customer service.
• Build teamwork and unity among crew. Maintain positive and productive relationships with all team members.
• Utilize training tools and resources to monitor staff progress and attainment.
• Contribute to the development of the team by providing regular coaching and feedback to build their knowledge and skills. Recognize and respond to performance issues as appropriate.
• At the 90-day mark, you'll be growing the business and controlling costs while creating a community. This will include:
• Understanding the variables in a PnL and how control them.
• Maintain all costs within desired percent.
• Provide and promote constant coffee education among staff and customers.
• Schedule and supervise live music, entertainment, and art.
• Promote Klatch within the community.
• Manage store promotions. Follow-up and ensure staff knowledge and execution of promotions, new products and seasonal items.

Qualifications

• You need to be self-driven and disciplined.
• You'll need to be comfortable providing actionable feedback for the team, allowing them to grow in their positions.
• You'll spend 80% of your time on the floor with the remaining time setting your team up for success through computer and admin work.
• You must have a genuine interest in bettering the lives of those around you.

Skills

• A continuous demonstrated ability to lead and provide excellent customer service.
• Experience coaching, training, and developing others.
• Excellent communication and interpersonal skills.
• Effective time management and delegation skills.

Benefits

At Klatch Coffee, we believe coffee is never finished. If you believe in the pursuit of excellence and providing a great customer service experience, come join our family.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.