Café & Bar Operations Supervisor

About the role

As a member of our team, you won't just work for the city; you’ll co-create it. City of Newcastle (CN) is seeking an experienced and motivated Café & Bar Operations Supervisor to join our City Venues team in City Hall and Civic Theatre.

Responsibilities

• Oversee the delivery of food and beverage operations across Civic events, venues, and locations, ensuring every customer enjoys a welcoming, professional, and memorable experience.
• Provide proactive, detail-focused operational support to ensure the seamless execution of day-to-day café and bar services as well as event operations.
• Create a safe, inclusive, and welcoming environment while maintaining the highest standards of service and presentation.
• Supervise staff in day-to-day and event operations, manage all aspects of stock control, and ensure café and bar spaces are presented to an exceptional standard.
• Help deliver smooth, high-quality food and beverage experiences that exceed expectations.

Requirements

• Experience in café and bar operations supervision.
• Proven ability to manage staff effectively and maintain high standards of service.
• Strong organisational skills and attention to detail.
• Ability to work collaboratively within a team and independently.
• Customer service excellence and a passion for hospitality.

Qualifications

• Relevant qualifications in hospitality or a related field.
• Valid First Aid Certificate.

Skills

• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• Knowledge of food safety and health and hygiene practices.

Benefits

• 4 weeks of annual leave, plus 2 additional paid public holidays.
• 17.5% annual leave loading yearly payment.
• Paid parental leave for primary carers.
• Industry leading employment conditions.
• Corporate Fitness program from as little as $18.00 per fortnight.
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers.
• Annual performance development plans and ongoing training and development opportunities.
• Leading the CN Way leadership program.
• Inclusion, Diversity & Equity (IDE) employee networks and initiatives.
• Access to Health & Wellbeing programs including an Onsite Physiotherapist and Psychology, Yoga and Mental Health Ambassador Groups.

Pay

$41,700.98 + 12% Superannuation pro-rata per annum for a 21.5 hour week.

Schedule

Working 21.5 hours per week across Tuesday to Thursday, this is a fixed term opportunity until January 2027.