Cafe Attendant

About the role

Trolley Eats is the corporate dining division of Trolley Hospitality Companies, a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. We specialize in tailored food service solutions for workplaces, schools, and public venues, offering customized menus made with high-quality ingredients. Our commitment to quality extends beyond the food--we believe our success starts with our people. Driven by a shared purpose of delivering happiness to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued.

Our values include:

• No excuses
• Do the right thing
• Can-do attitude
• Always growing
• Help first--be the solution
• Transparency and honesty--no BS

Please visit our website at www.trolleyhouseva.com to learn more!

About You

Providing excellent customer service brings you joy. You like to stay busy and thrive in a fast-paced environment. You seek out opportunities to 'leave it better than you found it.' You are not afraid to acknowledge and learn from your mistakes.

How You Will Make An Impact

The Café Attendant is a cross-trained team member responsible for preparing and serving food, assisting customers, and supporting all aspects of daily café operations while maintaining food quality, safety, and exceptional customer service.

Responsibilities include:

• Prepare and set up stations for daily service
• Stock service stations with supplies such as ice, napkins, straws, and utensils
• Perform food preparation tasks, such as making sandwiches, carving meats, and packaging soups and salads
• Greet customers with a warm and welcoming attitude
• Plan food preparation so that items served together are ready at the same time
• Plate and package food orders according to customer requests and presentation standards
• Respond to customer questions and resolve concerns promptly and professionally
• Restock kitchen supplies, rotate food products, and label food with the appropriate date and time
• Clean and sanitize food preparation equipment, work areas, counters, and tables
• Follow all food safety, sanitation, and workplace safety guidelines

Requirements

Experience in a food service setting is a plus. You should have a friendly and positive attitude and willingness to learn, reliable transportation, and be willing to work on weekends and some holidays. Pizza makers are encouraged to apply, especially those with experience working with pizza ovens, stretching dough, preparing fresh toppings, and creating consistently delicious pies.

Benefits

Full-time benefits include:

• Base pay $14-15/hr with tip pool averages between $16-18/hr
• Paid holidays, Sick Time, Vacation, & Floating Holidays
• Medical, Dental, and Vision insurance plans available
• 401(K) retirement plan and company match after 1 year of employment
• Company paid Life Insurance and Short-Term Disability
• Employee Assistance Program (EAP)
• Free Employee Shift Meal
• Discounted Gym membership plan
• Discounts at all Trolley House Hospitality companies including catering services and vending items in our warehouse

Part-time benefits include:

• Employee Assistance Program (EAP)
• Discounts at all Trolley House Hospitality companies including catering services and vending items in our warehouse
• Free Employee Shift Meal
• 401k matching after the first year for part-time employees who work at least 1,000 hours a year

Schedule

Schedule is 8:30am to 4pm with weekend shifts mandatory.