Cafe Associate I

The Position

The Café Associate I works alongside King Arthur’s café team to deliver exceptional service to our customers in support of the King Arthur Baking brand and mission.

The Benefits

• Medical, dental, vision, company-paid short- and long-term disability, life insurance
• Paid time off to rest, paid holidays to have fun
• 401(K) with a company match
• 40 paid volunteer hours a year
• Profit sharing
• Participation in the Employee Stock Ownership Plan (ESOP)

The Location

Location: Norwich, VT; onsite daily

The Pay

Pay: $18.04 to $18.56 per hour worked; commensurate with experience.

The Schedule

Schedule: 32 hours per week with weekend availability required.

Essential Duties And Responsibilities

• Greets and acknowledges customers when they approach the café
• Provides a positive experience for each customer specific to their needs
• Affords assistance in selecting menu items and maintains through knowledge of all menu items
• Operates point of sales system
• Maintains the café’s appearance by straightening, cleaning, and replenishing
• Demonstrates a willingness to learn barista machine and coffee menu
• Receives and restocks deliveries using proper inventory rotation
• Rotates through all areas in the café
• Communicates clearly with your team
• Moves with purpose and efficiency in the space
• Adheres to all food safe and workplace regulations and procedures
• Reports to work on time or notifies the lead in charge by phone and email in advance if absent or late
• Maintains working understanding of how to utilize KAB resources

Minimum Job Requirements

• Experience in a retail/food service related field a plus
• Ability to work in a fast-paced, high volume environment
• Must be able to work evenings and weekends

Success factors/competencies for this role

• Open to change, recommends actions for continuous improvement
• Thinks and acts strategically, understands how role contributes to larger outcome
• Provides exemplary customer service to both internal and external customers
• Sets high standards for oneself, meets deadlines
• Learns from mistakes, receptive to feedback
• Effective communicator, listens and respects others’ points of view
• Participates in team problem solving and decision making
• Maintains a positive attitude
• Community minded – gets involved, volunteers

Physical Requirements/work Environment

• Ability to remain standing for extended periods of time
• Ability to lift up to 25 lbs
• Work environment: Fast-paced cafe environment
• Safety: Understands that safety is everyone’s responsibility, including mine
• Engages in safety and compliance training programs and encourages 100% team participation in same
• Environment: Adheres to company-wide green norms, looks for ways to reduce, reuse, recycle
• Education: Strives to continually improve and implement new processes to reduce our environmental impact