Café Associate

About the role

This position will deliver a unique and engaging experience to all guests who dine at our café. This role will also deliver a positive guest experience, while enhancing our guests dining experience inside the aquarium.

Responsibilities

• Adhere to company policies and procedures.
• Strive to achieve guest satisfaction KPIs to meet and exceed guest expectations.
• Assists guests with the menu and offer recommendations.
• Prepare food for guests according to our job aids to ensure our quality and food safety standards.
• Assist in maintaining food temperature logs for café.
• Maintain cleanliness of the café, kitchen, counters, equipment and tables at all times.
• Keep up-to-date on all new food products and offerings.
• Keep up-to-date with all new animals within the Aquarium.
• Work as team to ensure all product coolers, food warmers are stocked at all times with product.
• Provide unique and memorable experiences to guests.
• Obtain all food handling certifications if applicable.
• Assist with the selling of food and drink products on our point of sale system.
• Assist with food, drinks and kitchenware inventory and stock.
• Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
• Assist with the cleaning and sanitizing of all cookware, dishes and equipment inside the cafe.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
• Assist in other departments as required.

Requirements

• Previous experience working within the food and beverage industry preferred.
• Food handler certification preferred.
• Some cash handling experience preferred.
• Excellent verbal and communication skills required.
• Strong listening, presentation and decision-making skills.
• Ability to anticipate guests’ needs.
• Technically minded, with ability to learn Point of Sale system.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas.
• Ability to stand for long periods of time and work with hot and cold temperatures in the café.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to lift and carry up to 50 pounds.

Pay

Salary $16 per hour