Cafe Assistant General Manager

Benefits

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

About the role

The Assistant General Manager at Bird Rock Coffee Roasters will support the General Manager in leading daily operations, coaching and developing the team, and ensuring exceptional guest experiences. This role requires strong multi-tasking abilities, problem-solving skills, and genuine passion for customer service.

Responsibilities

• Lead People & Operations: Support the GM in coaching, developing, and inspiring the team. Manage shift operations including opening/closing procedures and service standards. Handle inventory management, ordering, and cost control. Step into problem-solving mode when challenges arise.
• Drive Excellence: Maintain product quality standards. Ensure guests receive genuine customer service. Monitor and improve key metrics: service times, ticket averages, labor costs. Uphold cafe maintenance and aesthetic standards. Expose yourself to P&L management and understand how your decisions impact the business.
• Grow & Develop: Participate in ongoing training and leadership development. Build skills in business operations, team management, and specialty coffee. Embrace fierce conversations and authentic communication. Take ownership of your growth and your team's success.

Requirements

• Required: 1-2 years of supervisor or team lead experience, strong multi-tasking abilities and problem-solving skills, cash handling and POS system experience, ability to work weekends, holidays, and flexible hours, genuine passion for customer service, 1-2 years of specialty coffee experience (optional).
• Preferred: 3+ years in retail or customer service environments, 2-3 years in cafe, restaurant, or food service, 1-2 years in specialty coffee (optional).

Qualifications

Qualified candidates should care deeply about coffee quality and attention to detail, communicate directly, kindly, and authentically, lead with curiosity and a growth mindset, value building real relationships with your team and guests, and take pride in creating excellent experiences.

Skills

• Leadership
• Customer Service
• Inventory Management
• Problem Solving

Benefits

• Competitive compensation
• Health benefits (for eligible positions)
• Free coffee (obviously) and cafe discounts
• Ongoing training and professional development
• Clear leadership development path

Pay

Competitive compensation based on experience and qualifications.

Schedule

Full-Time (32-40 hours/week)