Café and Retail Associate - Chestnut

About the role

Coffee & Chocolate Excellence: Create hot chocolate drinks and espresso drinks with our manual machine and brew coffee with a consistent level of excellence. Know allergen information and be able to answer questions about our chocolate, pastries, and drinks with ease. Make recommendations for pairing chocolate with espresso drinks based upon your chocolate knowledge and experience.

Guest Service: Regardless of the day of the week or the crowds, guests can depend upon you for an amazing drink and pastry experience. Be timely, dress professionally, and develop long-standing relationships so that visitors look forward to your thoughtful attention.

Systems & Processes: Identify ways to improve operating procedures, checklists, and documentation so that your individual observations benefit the entire team and lead to all-around cafe improvements.

Team-player: Be a positive, team-oriented player who brings the team up even when the line is out the door. Your coworkers want to work with you again (and again and again).

Requirements

• Weekend & Weekday Availability: Our shop is open 7 days/week so some flexibility in scheduling is helpful. We are looking for availability on weekends and evenings.
• Great Interpersonal Skills: you should be able to develop a quick rapport with customers by detailing our chocolate making process and why you relate to it, inspiring guests to learn more about chocolate!
• Proven ability to work well within a team environment
• Previous experience: 1-2 years of retail or customer-facing work experience in a fast-paced environment. Experience making espresso drinks is a huge plus!

Qualifications

• Fluent spoken English is required. Additional language skills are a plus as we frequently host guests from all over the world!

Skills

• Fluent spoken English

Benefits

• Subsidized medical, vision, and dental benefits
• Option to enroll in 401k program
• Paid vacation time
• Holiday pay
• Paid sick time
• Commuter benefits
• FSAs
• Chocolate tasting opportunities
• Opportunities to grow and develop within the company

Schedule

Our shop is open 7 days/week so some flexibility in scheduling is helpful. We are looking for availability on weekends and evenings.