Café Ambassador- West County Center - Part Time

About the role

Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection.

Responsibilities

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop.
• Serve as a Brand Advocate: Share the value of Capital One’s products and services through genuine conversation rather than transactions.
• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshoot tech challenges with ease.
• Facilitate Purposeful Impact: Host and support local events that promote financial health.
• Advocate & Problem-Solve: Advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements.
• Handle complaints and/or escalated situations with de-escalation skills.
• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome.
• Stay Agile & Engaged: This isn't a traditional "behind-the-desk" banking role. You'll be on the move and active throughout the day, moving through the Café to connect with the community and support the guest experience.

Requirements

High School Diploma, GED, or Equivalent Certification

At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications:

• Associate’s degree
• 2+ years of banking experience
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Qualifications

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications:

• Associate’s degree
• 2+ years of banking experience
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Skills

None specifically listed in the job description.

Benefits

Comprehensive benefits package including medical, dental, vision, prescription coverage, paid time off, education assistance, matching 401(k), parental leave, mental health support, back-up child or elder care, and more.

Pay

Salaries for Cafe Ambassador vary by location, ranging from $47,840 - $55,016 for Des Peres, MO.

Schedule

Flexible schedule, including nights, weekends, and holidays, with hours and days subject to change. Requires regular and consistent attendance.