CAD System Administrator

About the role

The CAD (Computer-Aided Dispatch) System Administrator is responsible for the administration, maintenance, security, and high availability of the organization's mission-critical Public Safety systems, including the Motorola PremierOne (P1) Computer-Aided Dispatch (CAD) platform. This role supports a 24/7/365 emergency communications environment and ensures system reliability, CJIS compliance, and operational continuity.

Responsibilities

• Administer and support the Motorola PremierOne (P1 CAD) application environment.
• Maintain 24/7 operational readiness for CAD, mobile, RMS interfaces, and supporting infrastructure.
• Manage and support virtual infrastructure using VMware vSphere.
• Administer containerized services running on Red Hat OpenShift.
• Perform system monitoring, performance tuning, and capacity planning.
• Coordinate with Motorola and third-party vendors for system upgrades, patches, and issue resolution.
• Maintain high-availability configurations, failover clusters, and disaster recovery replication.
• Administer and maintain backend databases supporting CAD operations.
• Implement and maintain CJIS-compliant security controls.
• Document system configurations, procedures, and change management activities.
• Lead process improvement initiatives and perform root-cause analysis to enhance workflow efficiencies and system performance.
• Manage and troubleshoot enterprise hardware and software, specifically Microsoft Windows Server, SQL Server, and public safety applications (CAD/Mobile).
• Develop and execute customer operations policies while formulating long-term strategies for technical operational excellence.
• Cultivate productive alliances with customers and end-users to ensure technical support is tailored to specific operational needs.
• Proactively troubleshoot and resolve issues related to hardware, network, and third-party components, ensuring rapid resolution and minimal downtime.

Requirements

• 3+ years of hands-on experience supporting Motorola PremierOne (P1).
• Familiarity with CAD integrations including Records Management Systems (RMS), Mobile Data Terminals (MDTs), 911 call handling systems, and GIS/mapping services.
• Experience managing CAD application servers, middleware, and service layers.
• Experience with Microsoft SQL Server or Oracle Database Administration.
• Advanced experience administering Microsoft Windows Server and/or Red Hat Enterprise Linux.
• Strong troubleshooting skills in high-pressure environments.
• Able to support systems during active public safety incidents and severe weather events.
• Effective communication with dispatch personnel, command staff, and vendors.
• Strong documentation and change management discipline.
• A proactive approach to risk mitigation and system resilience.
• Understanding of CJIS Security Policy requirements.

Preferred Qualifications

• 3+ years of hands-on experience supporting Motorola PremierOne (P1).
• Familiarity with CAD integrations including Records Management Systems (RMS), Mobile Data Terminals (MDTs), 911 call handling systems, and GIS/mapping services.
• Experience managing CAD application servers, middleware, and service layers.
• Experience with Microsoft SQL Server or Oracle Database Administration.
• Advanced experience administering Microsoft Windows Server and/or Red Hat Enterprise Linux.
• Strong troubleshooting skills in high-pressure environments.
• Able to support systems during active public safety incidents and severe weather events.
• Effective communication with dispatch personnel, command staff, and vendors.
• Strong documentation and change management discipline.
• A proactive approach to risk mitigation and system resilience.
• Understanding of CJIS Security Policy requirements.