CAD Support Technician II

Audubon is seeking a CAD Support Technician II to join our team in Houston, TX.

About the role

This position serves as the subject matter expert for CAD technology, providing strategic guidance, systems analysis, configuration, and process development across multiple offices. The role involves designing, developing, and administering enterprise-wide CAD/CAE standards, systems, and workflows, as well as integrating and customizing CAD software with AVEVA and Material Management tools (AIM).

Responsibilities

• Collaborate with other Admin groups to integrate and customize CAD software with AVEVA and Material Management tools (AIM).
• Provide technical support to CAD users, resolving complex software and hardware issues, and offering innovative solutions.
• Resolve tickets via Audubon’s CAD Helpdesk (ticketing system) in alignment with SLA requirements.
• Maintain CAD software installations, configurations, and licensing for optimal performance and compliance.
• Diagnose and address intricate CAD software and hardware problems, ensuring minimal disruption to workflow.
• Develop and deliver training to CAD users on company CAD standards, software features, shortcuts, and best practices.
• Create system documentation, governance standards, and workflows.
• Assist with routine maintenance of CAD workstations, including updates, patches, and hardware checks.
• Architect and maintain the overall CAD systems environment, including integration with engineering tools and data management platforms.
• Monitor and manage CAD software licenses, ensuring compliance and efficiency.
• Collaborate with discipline champions/leads and project managers to understand project-specific requirements and design technical solutions.
• Work closely with CAD designers and engineers to optimize their workflow and address their technical needs.
• Provide assistance to discipline champions on advanced CAD-related initiatives.
• Develop CADWorx pipe specifications with minimal oversight for use by the piping design team, including preparing intermediate to advanced-level specifications for project assignments detailing client performance requirements, specific component needs, design requirements, applicable design codes, and vendor drawing requirements.
• Stay updated on the latest CAD software developments and emerging technologies to provide proactive support.
• Evaluate emerging CAD tools and technology and make recommendations to leadership regarding adoption, configuration, and deployment.
• Analyze design and system requirements and translate those into detailed CADWorx or Plant3D pipe specifications, custom data structures, design rules, automation scripts, and template standards.
• Create system rollout plans for new software or upgrades, including setting up software deployments.

Health, Safety, and Environmental Responsibilities

• Perform duties in a manner that protects personal and team health and safety.
• Participate in required HSE training, meetings, and reporting activities.
• Identify and report hazards, near misses, and unsafe conditions.
• Follow safe work practices and comply with applicable regulatory requirements.

Requirements

• Associate's degree in a related field or equivalent work experience.
• 4+ years’ experience as either an IT and/or CAD Support Technician.
• Proven experience with supporting CAD software (e.g., AutoCAD, CADWorx, Navisworks).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• In-depth knowledge of IT concepts, hardware, and networking.
• Proven experience with developing CADWorx Pipe Specifications.
• Experience with Laser Scan technology is a plus.
• Previous Audubon experience is a plus.