Cable Technician

About the role

Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipment including flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables). Interacts with all levels of people, both inside and outside the company. Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers. Performs Preventative Maintenance inspections of customers’ batteries, chargers, battery handling equipment, and battery changing/charging area and records data. Replaces defective parts, reassembles battery, and fuses lead parts with gas torch. Determines specific gravity of solution. Waters, Washes, cleans, and neutralizes customers’ batteries at customers' location. Installs equipment at customer's facility to ensure full functionality according to specifications. Provides on-site technical assistance to help troubleshoot and repair equipment. Maintains records of performance reports. Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer. Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer’s operation.

Top Skills

• Cable
• UPS systems
• Telecommunication

Requirements

• A high school diploma or equivalent; or industry-related experience and/or training; or an equivalent combination of education and experience.
• Basic knowledge of Microsoft Office and the Internet.
• Basic mechanical aptitude.
• Previous customer service experience in-field support.
• Ability to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English.
• Ability to perform basic math and solve simple equations.
• Must be able to work flexible hours and respond to after-hour service calls when required.

Preferred Qualifications

• Certificate/Diploma in Mechanical/Electronics/Electrical or related.
• Basic electrical understanding.
• The use of test equipment and reading schematics.
• Hands-on job experience.
• Experience should be substantively in the Electrical related field where applicable.

Driving Requirements

• Must have a valid driver’s license and a safe driving record with minimal traffic violations.
• Able and willing to travel to customer sites.
• Able and willing to do overnight travel.
• Must be at least 18 years of age to drive a company vehicle.
• Able and willing to operate a forklift.

Pay

The pay range for this position is $20.00 – $24.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)