Cable Technician

Description

The Cable Technician I position offers the possibility of extended work hours and full-time day shifts. This role supports daily IT operations, including troubleshooting workstation issues, installing and maintaining cabling infrastructure, and ensuring reliable connectivity at customer or internal locations.

Responsibilities

• Install, terminate, and test Cat5e/Cat6 network cabling following industry standards.
• Perform cable routing, dressing, labeling, and documentation.
• Aid in installation of racks, patch panels, faceplates, and related hardware.
• Troubleshoot connectivity issues related to cabling infrastructure.
• Follow safety protocols and maintain a clean work environment on job sites.
• Provide hands-on technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Perform troubleshooting for hardware, software, and network connectivity issues.
• Assist with workstation setup, imaging, upgrades, and deployments.
• Support user account setup, password resets, and basic application support.
• Document work performed in ticketing systems and escalate issues as needed.
• Provide excellent customer service to end users, both onsite and remotely.
• Work in combination of office, industrial, and customer site settings, with potential for travel and flexible hours based on project needs.

Requirements

• 1+ years of experience in cabling, IT support, or a related technical role.
• Basic understanding of network cabling standards (TIA/EIA).
• Familiarity with Windows OS, basic networking, and common IT troubleshooting steps.
• Ability to use cabling and hand tools (punch-down tools, testers, drills, etc.).
• Strong communication and customer service skills.
• Ability to lift up to 50 lbs and work in various environments.
• Valid driver’s license may be required depending on job site needs.

Preferred Skills

• Experience with ticketing systems.
• Basic understanding of switches, access points, and network equipment.
• Certifications such as CompTIA A+, Network+, or entry-level cabling certificates.