CA Center Operations Manager 1

About the role

This role will manage the daily donor center operations.

Responsibilities

• Maintain compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP)
• Aid with internal and external inspections, audits, and collaborate with departments to implement corrective and preventive actions (CAPA)
• Participate in quality improvement initiatives to enhance efficiency, optimize processes, and contribute to best practices
• Promote and enforce Safety, Health, and Environmental policies; conduct safety training, mitigate unsafe conditions, and ensure a safe work environment
• Oversee preventive maintenance of donor center equipment, ensuring operational readiness and facility cleanliness
• Safeguard the integrity of product and sample storage equipment; prepare product shipments, manage unsuitable products, and mitigate equipment failures per SOPs
• Support operational and fiscal goals by assisting with production targets, cost optimization, and inventory management
• Provide input on employee performance management, including evaluations, improvement plans, and corrective actions, and support employment decisions such as hiring, promotions, and terminations
• Foster a positive, inclusive culture within the center while ensuring adherence to HR policies, procedures, and employee relations practices
• Act as a Designated Trainer, conducting on-the-job and certification training, assessing progress, and adapting teaching methods to regulatory and learner needs
• Maintain visible leadership through area walkthroughs, provide assistance to ensure productivity and operational effectiveness
• Cultivate positive donor relationships to encourage retention, referrals, and growth, while resolving complaints and supporting marketing initiatives
• Manage scheduling, payroll records, and staff meetings to ensure efficient allocation of resources and productivity
• Monitor and drive operational performance to Key Performance Indicators (KPIs), proactively addressing deficiencies and collaborating with leadership as needed
• Perform other related duties as assigned

Requirements

• High School Diploma, or equivalent (GED) with 12 months applicable experience
• 1 year of operations and/or process management/supervisory experience preferred
• 1 year of people management preferred including recruiting, training, etc.
• Trained in all production areas

Qualifications

• Ability to function effectively in a fast-paced environment with frequent interruptions
• Excellent written, verbal, organizational, and interpersonal communication skills
• Ability to work in a highly regulated industry is preferred
• Proficiency with office software is preferred