C&I PLATFORM OPERATOR (ENTRY LEVEL) AT ELEXITY (PORTLAND, OR)

About the role

Elexity is seeking a C&I Platform Operator to support the performance and reliability of the Elexity C&I product. This role serves as the primary frontline monitor for our commercial and industrial field assets.

Responsibilities

• System Monitoring: Conduct comprehensive, daily monitoring of the Elexity C&I platform and its managed sites to ensure optimal performance, uptime, energy efficiency, and customer savings.
• Issue Triage & Ticketing: Act as the first line of defense for system anomalies. Create, manage, and escalate tickets using Airtable, and coordinate real-time responses with the engineering team via Slack.
• Customer Support: Be the first point of contact for customers with questions and problems, ticketing their issues, and growing into being able to help with troubleshooting and fixing their problems.
• Reporting & Documentation: Compile, analyze, and distribute regular system health, performance, and incident reports to technical leadership and relevant stakeholders.
• Sustaining Operations: Act as the primary monitor for deployed field assets to ensure continuous operations. Responsibilities include actively detecting system errors or offline events, creating detailed support tickets, tracking incident resolution progress, and compiling operational performance reports for management.

Qualifications & Skills

• Recent graduates are invited to apply.
• A degree in Engineering (Mechanical, Electrical, Energy Systems, or a related discipline) is preferred.
• Foundational knowledge of, or exposure to, building management systems (BMS), commercial HVAC, or energy infrastructure is a very strong plus.
• Proficiency or ability to quickly learn operational workflow tools like Airtable, Slack, and proprietary hardware/utility dashboards.
• Strong problem-solving skills with the ability to interpret technical data, identify trends, and spot anomalies in system performance.
• Excellent written and verbal communication skills to effectively report issues and collaborate cross-functionally.

About Elexity

Elexity is disrupting the C&I energy storage and building energy management market. Our whole building EMS platform is a new approach to control, manage, and optimize energy in commercial buildings. We uniquely pair traditional energy storage with predictive load control technology to significantly reduce demand charges and time based energy costs, maximize on-site solar, provide a more reliable backup solution, and enable customers to participate in grid services programs. Elexity is a critical enabler of the energy transition. We unlock energy value from C&I buildings with intelligent energy control, delivering on the promise of a dynamic, flexible, and renewable grid. We are a growth stage venture funded company.