C.A.R.E Consultant (Customer Acquisition & Retention Expert)

About the role

The C.A.R.E. consultant is a hybrid customer-experience and sales role designed to drive client satisfaction, retention, and long-term loyalty. This position goes beyond traditional estimating by building relationships with new and existing clients to ensure a seamless, high-touch service journey. The C.A.R.E. Consultant serves as the face of the company for new clients and is responsible for turning one-time experiences into recurring revenue.

Responsibilities

• Customer Acquisition: Conduct in-home estimates for potential customers; present services, answer questions, and create customized service plans.
• Onboarding & Initial Quality Oversight: Attend and quality-check all initial cleans; perform walk-throughs with clients to ensure satisfaction and alignment with expectations; follow up after each of the first five cleans to reinforce a positive experience.

Ideal Candidate

• Strong interpersonal and communication skills
• Comfortable with both sales and service
• Highly organized with a customer-first mindset
• Willing to work in the field and engage directly with clients
• Thrives in a dynamic, evolving role

Requirements

• Legally authorized to work in the United States
• Complete a background check
• Valid driver’s license
• Available to work Monday through Friday during the day, 8 am to 5 pm

Pay

$20–$23 per hour with a strong weekly bonus structure