BWI Wheelchair Agent

People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people.

About the role

The Wheelchair Agent is responsible for assisting passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. This role provides wheelchair transportation and customer support to ensure passengers receive timely assistance from check-in through boarding, connections, arrival, and baggage claim.

Responsibilities

• Assist passengers requiring wheelchair or mobility assistance throughout the airport
• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights
• Assist passengers with boarding and deplaning aircraft when required
• Provide excellent customer service and professional communication to passengers and families
• Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance
• Handle wheelchairs and mobility equipment safely and properly
• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance
• Respond promptly to wheelchair service requests and maintain efficient passenger flow
• Assist with light baggage handling when necessary
• Follow all airport safety procedures, airline policies, and TSA regulations
• Report operational concerns, passenger incidents, or equipment issues to supervisors promptly
• Maintain professionalism, patience, and sensitivity while assisting passengers
• Perform other duties as requested

Requirements

• High school diploma or GED
• Must be 18 years of age or older
• Strong communication and interpersonal skills
• Ability to work in a fast-paced and physically demanding environment
• Ability to remain patient, courteous, and professional at all times
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime
• Reliable attendance and punctuality
• Must have reliable telephone and transportation
• Previous customer service, hospitality, healthcare, or airport experience
• Must be able to take verbal direction in English
• Must be able to read, write, understand and carry out instructions in English
• Must pass pre-employment and random drug tests
• Must pass a pre-employment background check
• Must meet necessary requirements to obtain a security-sensitive identification badge
• Must be in proper uniform or business attire as directed by company officials
• Identification badges must always be visible
• Adhere to company policies and procedures

Work Environment

• Airport terminals, gates, security checkpoints, and baggage claim areas
• Fast-paced environment with frequent passenger interaction
• Requires extensive walking throughout airport terminals
• Exposure to crowded and high-traffic passenger areas
• Ability to push passengers in wheelchairs for extended periods
• Ability to stand and walk continuously throughout shifts
• Ability to lift, push, and pull up to 50 pounds occasionally
• Ability to assist passengers safely during boarding and deplaning operations

Schedule

8-hour shifts, 3 days a week. Must be able to work weekends.

Pay

$15/hour plus tips.