Buyer (Warranty)

About the role

Symbotic is seeking a Buyer to manage the end-to-end warranty and returns recovery process for material claims from customer sites.

Responsibilities

• Manage end-to-end repair and recovery for warranty and return claim material from customer sites.
  • Issue supplier return POs, track claims/notifications, and ensure timely resolution.
  • Negotiate warranty terms and repair agreements with suppliers to secure favorable conditions.
  • Lead supplier recovery efforts (credits, replacements, no-cost repairs) and hold suppliers accountable to performance standards.
  • Identify and onboard repair partners to increase capacity and reduce turnaround time.
  • Partner with Service, Quality, Engineering, and Planning to resolve issues, support root cause analysis, and prevent recurrence.
  • Streamline warranty and repair workflows; implement tools and best practices to improve turnaround, visibility, and supplier performance.
• Maintain accurate purchasing data and planning parameters per MPS/MRP best practices.
• Optimize total cost of ownership and on-time delivery through planning and control of automation-related activities.

Requirements

• Bachelor's degree in Business, Supply Chain, or related field preferred, or equivalent work experience.
• Minimum 3 years of procurement experience and/or supplier warranty administration.
• Minimum 3 years of experience with ERP/MRP systems; SAP preferred for PR/PO generation.
• Experience with relevant commodities (conveyors, lifts, robotics, automation controls, metal, material handling systems).
• Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP); experience with data visualization tools (e.g., Power BI, Tableau) preferred.

Qualifications

• Must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.

Skills

• Strong ERP/data skills.

Benefits

Base range for this position in the posted location is $71,000.00 - $97,900.00. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

Pay

The base range for this position in the posted location is $71,000.00 - $97,900.00. However, base pay offered may vary depending on job-related knowledge, skills, and experience.

Schedule

Up to 10% of travel may be required.