Buyer 1 - Export

FLSA Status: Non-Exempt

About the role

Proactively communicate with customers regarding orders, including price, delivery options, specifications, and quality. Work under supervision to prepare RFQ, place orders with supplier, and follow-up to ensure on-time delivery to customer.

Responsibilities

• Coordinate price, delivery options, specifications, quality, and other customer requirements.
• Provide timely response to customer’s inquiries.
• Maintain procurement records such as items or services purchased, costs, delivery, product quality, and on-time delivery performance.
• Solve problems on defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action.
• Determine the best supplier to meet customer’s needs and provide quotation.
• Receive PO from customer and generate purchase orders.
• Review/Monitor internal inventory stock if necessary.
• Consult catalog/website and confer with vendors to obtain product or service information such as price, availability, and delivery schedules.
• Prepare bid requests and review bid proposals, comparing prices, specifications, and delivery date to select best value for goods required.
• Prepare purchase order and send it to supplier.
• Expedite delivery of goods to customers.
• Obtain technical data or other information from supplier per customer’s request.
• Manage suppliers for on-time delivery.
• Provide delivery information to customers.
• Coordinate shipping arrangement and shipping instructions with forwarder, customer, and Export team.
• Provide commercial invoices to customers.
• Work with accounting team, suppliers, and customers for any price discrepancy issues.
• Coordinate with freight forwarder, supplier, inspectors, and customer for any rejected items.

Requirements

• Ability to communicate effectively, both verbal and written.
• Proficiency with Microsoft Office products.
• Professional with proven organizational and time management skills.
• Completion of high school, supplemented by basic job-related courses or training in a non-technical or vocational field.
• At least one year of international sales and/or purchasing and/or customer service experience.
• Bilingual (Japanese) required.

Qualifications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Must demonstrate concern and take actions to meet requirements and high standards of quality of both internal and external customers.
• Must display courtesy and sensitivity, manage difficult situations, meet commitments, respond promptly to customer needs, and solicit customer feedback to improve service.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand, walk, sit, talk, and hear.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

Benefits

• Medical Coverage
• Dental and Vision Reimbursement
• 401(k) Retirement Savings Plan
• Benefit Conversion at Termination
• Bereavement Leave
• Educational Assistance
• Family and Medical Leave
• Paid Parental Leave (40 hours) *Qualifying event after June 15th, 2022
• Flexible Benefit Plan (Flex Spending)
• Holidays
• Jury Duty/Witness Service Leave
• Life Insurance
• Long-Term Disability
• Short-Term Disability
• Pregnancy Leave
• Paid Time Off (PTO)
• Personal Leave
• Wedding Leave
• Wellness Program/Gym Reimbursement
• Pet Insurance