Butler Regional - Full Time (Harrah's Atlantic City)

About the role

Provides luxury suite guests with information and exceptional service to accommodate and ensure a successful visit. Acts as the first and last point of contact for the guest and is regarded as a true ambassador for the property.

Responsibilities

• Prepares guest’s room prior to arrival
• Greets all luxury suite guests, making them feel welcome and sees to their needs
• Provides and sets-up complete travel and sight-seeing itineraries and full concierge services such as haircutting and styling, manicure, etc.
• Arranges for laundry and dry-cleaning services, arranges for dinner parties, entertainment, receptions, reservations and other services upon request
• Greets Butler customers at various Hotel locations, suite assignments, amenity and room service food & beverage orders, and restaurant and transportation reservations
• Serves meals, snacks, cocktails to guests
• Congnitions the activities of assigned food, beverage, hotel and other personnel whose services may be required
• Aids guests in unpacking, packing and the selection and care of their wardrobe (upon request)
• Remains immediately available during assigned shift to respond to guests needs
• Communicates all requests to the appropriate departments to ensure customer satisfaction

Qualifications

• High School Diploma required, college education preferred
• Previous Butler experience preferred
• Food and Beverage experience in hotel industry essential
• Excellent personal appearance and ability to present oneself
• Butlers must be prompt, courteous and organized, honest, trusting and trust-worthy, friendly, but not familiar, and reliable
• Highly self-motivated, dynamic personality
• Excellent human relations skills
• Must be highly flexible and committed to adapt to schedule changes and demands
• NJ CER License Required