Busser - PT

About the Role

The Outlet Busperson is responsible for assisting servers in providing high-quality service to guests while maintaining cleanliness and sanitation standards throughout operating hours. This role ensures tables are clean, properly set, and equipped with china, glassware, silverware, and linen. The busperson also supports servers by refilling beverages, pre-bussing tables, and addressing guest requests promptly.

Responsibilities

• Keep all work areas clean and properly stocked according to the current meal period.
• Keep all tables cleaned and properly set according to property-specific standards.
• Break down trays of soiled dishes and linen in the dishroom area according to established standards.
• Assist servers by delivering and refilling beverages, pre-bussing tables, and resolving guest requests promptly.
• Complete daily opening and closing duties and cleaning according to the established side-work checklist.
• Answer the phone in an attentive, courteous, and efficient manner.
• Assist fellow employees as needed throughout the shift.
• Provide service to guests in the waiter’s absence as needed.
• Maintain beverage levels in glasses/cups on tables at least ¾ full at all times (coffee, tea, soda, lemonade, and water).
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• SNHD Food Handler's Card required.

Physical Requirements

• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.

General Requirements

• Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Attend all hotel-required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc., from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel-related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Location: [Location not specified in the provided text]

Company: Highgate Hotels

Website: www.highgate.com