Business Value Advisor

About the role

The Business Value Advisor plays a pivotal role in managing existing business with key accounts to achieve sales targets by increasing recurring and non-recurring services revenue. They build partnerships with customer decision-makers to provide value and drive mutual success, developing and maintaining technology plans for each customer.

Responsibilities

• Manage key account relationships with a focus on driving growth and expanding service offerings.
• Conduct regular in-person meetings with customers to identify opportunities for growth and contribute to the development of technology plans, ensuring alignment with their evolving needs.
• Serve as the primary liaison for customers regarding growth opportunities, qualifying leads from Customer Success, Engineering, or Service Delivery teams to drive additional revenue streams.
• Anticipate and assess customer needs based on industry trends and historical business activity to inform strategic decisions and technology solutions.
• Foster effective communication and collaboration within internal teams to align customer objectives and growth opportunities.
• Promote and facilitate digital transformation initiatives that align with customers' technological advancements and strategic goals, ensuring the seamless integration of our services.
• Maintain accurate and up-to-date customer information in the CRM system, leveraging this data for strategic planning and decision-making.
• Continuously manage risk to ensure retention and growth of customers in the assigned portfolio.
• Collaborate directly with the Technical Services Consultant to ensure the quality and performance of technical services for customers in the assigned portfolio, including making recommendations for service improvement.
• Ensure all administrative tasks are completed according to company standards, including those tasks that support the effective delivery of a customer’s technical services and systems.
• Plan and coordinate own/team's activities to meet deliverable commitments and quality expectations.
• Work collaboratively with other team members from different disciplines and backgrounds.
• Implement better and/or innovative ways to meet goals or overcome obstacles.
• Help to maintain a high level of customer focus within the team.
• Build expertise in key technical, functional and professional skills.
• Keep management informed and involved as issues develop.

Qualifications

• Requires at least a bachelor’s degree, or its foreign equivalent, or equivalent combination of relevant education and experience.
• 8+ years of experience in account management, outside sales of customer service with the ability to work independently providing customer service for the technical services and systems of a small and medium business.
• Ability to undertake the above responsibilities.
• A passion for Service Improvement in a Customer/Service Provider Relationship.
• Strong ability in building strategic client relationships and achieving sales targets.
• Strong business development, negotiation, and influencing skills.
• Working knowledge of ITIL Service Lifecycle and IT Best Practices.
• Deep understanding of business needs and the ability to discuss and plan for the integration of technology solutions.
• Excellent organizational skills and strong ability to manage and prioritize tasks and time efficiently for yourself and others.
• Excellent written and verbal communication skills.
• Excellent customer facing/customer service skills.
• Able to demonstrate a high degree of flexibility including shift and out-of-hours working.
• Able to manage sensitive and sometimes confidential information.
• Must be able to learn new concepts, applications, and technologies quickly.

About Us

This posting reflects an existing vacancy that we are actively recruiting for. Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job-related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EEO Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.