Business Transient Manager - PARSIPPANY HILTON

Core Responsibilities

• Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letter and direct mail.
• As a proactive sales manager, 80% (eighty) of time should be spent in active sales solicitation.
• Aid the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments.
• Send proposals on all leads, which fit the profile of the property and actively follow through to convert from proposal to definite status.
• Sent proposals and confirmations to clients immediately upon holding space.
• Clearly outline on booking sheets client's room block requirements, suite requirements, meeting and banquet space requirements so the accurate facilities may be reserved.
• Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements.
• Document and pass on details on meeting arrangements, menus, audio-visual arrangements, etc., to catering manager for follow up.
• Maintain a sales quota as assigned by DOS.
• Maintain total and complete sensitivity to customer satisfaction and guests' needs.
• Prepare and provide the DOS with weekly sales call reports and weekly itineraries of planned sales calls to potential customers.

Knowledge, Skills, And Competencies

• Strong business communication and presentation skills, both verbal and written.
• Talk and listen to clients, demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner.
• Ability to work in a high demand, sometimes high pressure environment.
• High work ethic and self-initiative.
• Strong computer skills in Microsoft Suite.
• Focus and maintain attention to multiple tasks, and complete work assignments on time despite frequent interruptions.
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times.
• Participate in, and at times lead departmental and/or hotel team meetings.

Physical Requirements

• Sit, stand and walk for varying lengths of time.
• Lift approximately ten (10) pounds.
• Good communication skills, both written and verbal.
• Grasp, write, stand, sit, walk, repetitive motions, pull, push, listen and hear ability and visual ability.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line phone, filing cabinets, photocopiers and other office equipment as needed.