Business Technology & Operations Manager

What You'll Do

• Identify inefficiencies, bottlenecks, and opportunities to improve consistency
• Lead cross-functional improvement efforts that simplify work and deliver measurable results
• Optimize Microsoft 365, CRM platforms, and other business systems
• Identify practical opportunities for workflow automation and responsible AI use
• Partner with teams to identify needs, recommend solutions, and move ideas into action
• Provide training and guidance that supports the adoption of improved tools and processes

What You'll Bring

• Strong process improvement and problem-solving skills
• Experience with business systems and workflow automation
• The ability to turn business needs into practical solutions
• Comfortable working across departments, helping others navigate change, and building trust as you introduce better ways of working
• Experience in professional services, financial services, or another regulated environment is helpful
• Five or more years of experience in operations, process improvement, business systems, workflow automation, or technology enablement
• Strong working knowledge of Microsoft 365 and related productivity tools
• Experience supporting change management, training, and cross-functional collaboration

About Us

Northwest Investment Corp is the parent company of Tower Trust & Investment Company and Centennial Tax & Accounting, two locally rooted businesses with strong ties to the Quad Cities. We employ approximately 50 team members who value collaboration, practical problem-solving, and are ready to contribute across teams.