Business Technology Consultant, Specialist

About the role

Serves as a subject matter expert for business systems and user needs, and contributes to the alignment of the business technology strategy. Utilizes deep understanding of business needs to provide business technology solutions. Leads the implementation and testing for aligned business systems. Serves the right message, to the right client, at the right time.

This is a rare build-and-shape role. You won’t inherit a mature, locked-in program — you’ll help define how FAS uses personalization, experimentation, and journey orchestration to grow the business. If you’re a genuine power user who also loves guiding a team toward smarter ways of working, this role was written for you.

Responsibilities

• Serve as the go-to authority for Adobe Journey Optimizer (B2C) — leading its onboarding, configuration, and maturation as our marquee new capability.
• Drive adoption and utilization — helping marketers use the stack confidently and get real value from the technology we’ve invested in.
• Understand how the surrounding platforms — Marketo, Real-Time CDP, Target, tag management, Web SDK, and Customer Journey Analytics — fit together and use that fluency to make AJO work well within the broader ecosystem.
• Guide Enterprise technology partners on the features and guide operational processes that shape workflows, standards, and practices to make the stack run reliably and scale as we grow.
• Troubleshoot configuration and execution issues, and connect the dots across engineering, data, and marketing to keep work moving.
• Partner with marketers and enterprise engineering teams to bring a clear point of view on how to get the most from our technology — and where to invest next.

Requirements

• Deep, hands-on expertise in Adobe Journey Optimizer — or closely adjacent Adobe Experience Platform journey/campaign tools with a clear, fast path to AJO mastery.
• Working fluency across the broader Adobe stack — understanding how CDP, Target, Marketo, tag management, Web SDK, and CJA connect, and ideally bringing hands-on depth in more than one of them.
• Strong consulting instincts — listening well, framing problems clearly, and influencing without authority across technical and business partners.
• A track record of driving adoption and measurable outcomes, not just standing up tools.
• A fast, deep learner — comfortable going deep enough on a platform to teach others.
• Excellent communication skills — making complex technology understandable and actionable.

Why you’ll want this role

You’ll sit at the center of FAS’s digital transformation, with the mandate and the investment to make a visible difference. You’ll own a marquee new capability in AJO, deepen your expertise across a best-in-class Adobe stack, and see your work show up in how we reach and serve advisors and their clients.