Business Systems Specialist

About the role

This position drives operational efficiency through technology, process improvement, and strategic digital engagement while supporting cross-functional initiatives that advance organizational objectives.

Responsibilities

• Serve as the primary administrator and internal resource for Salesforce.
• Manage platform administration, security, configuration, and data governance.
• Support declarative development and collaborate on custom development and integrations.
• Gather business requirements and lead business systems enhancements.
• Develop reports, dashboards, KPIs, and analytics to support operational and commercial decision-making.
• Analyze business processes and identify opportunities for continuous improvement.
• Partner with business leaders, IT, and external vendors to implement technology solutions.
• Provide user training, documentation, and ongoing system support.
• Manage the organization's website, social media platforms, and digital content.
• Plan, publish, and evaluate digital communications and engagement initiatives.
• Maintain brand consistency across corporate communications and marketing materials.
• Support recruitment marketing, community engagement, sponsorships, and organizational events.
• Cook up with internal stakeholders and external partners on digital and marketing initiatives.