Business Systems Senior Administrator

Job Purpose

The HR Systems (HRS) team is responsible for the configuration, operation, and support of key HR applications. The Business Systems Administrator supports the implementation, configuration, integration, and ongoing maintenance of SuccessFactors Employee Central (EC), Skills, Fieldglass, and Phenom Talent CRM, ensuring alignment with HR processes and system requirements.

Key Accountabilities

• Support in the design, configuration, and deployment of Employee Central Skills components, Phenom Talent CRM, and Fieldglass.
• Aid in testing and coordination of biannual EC, Phenom Talent CRM, and Fieldglass upgrade releases.
• Execute assigned testing activities and document results.
• Help address and resolve system issues during testing.
• Stakeholder Collaboration & Support:
• Serve as a Point of Contact for HR, project teams, and IT.
• Help support mass data loads and organizational changes.
• Collaborate with HR business stakeholders to understand and deliver solutions.
• Provide guidance to HR teams on Employee Central Skills, Phenom Talent CRM, and Fieldglass tools.
• Provide ongoing system support and issue resolution.

Process Improvement & Strategic Alignment

• Support enhancements to Employee Central Skills, Phenom Talent CRM, and Fieldglass processes.
• Identify and recommend opportunities for process improvement.
• Assist in translating HR business needs into functional/technical solutions.
• Stay current with updates and best practices.

Qualifications, Experience, And Skills

• Minimum Educational Qualifications: Bachelor’s degree or equivalent work experience in Human Resources Systems or related field.
• Minimum Experience: 2+ years’ experience as a HR Business Analyst/Business Process Owner/Business Systems Administrator.
• Other Job-Specific Skills: Working knowledge of SuccessFactors Employee Central components, Phenom, or Fieldglass; Experience in configuring, testing, and supporting processes in SuccessFactors, Phenom Talent CRM, or Fieldglass; Strong functional analyst skills and ability to manage multiple tasks under tight deadlines; Able to work independently with moderate supervision; Proficient in MS Office software; Strong written and verbal communication skills.