Business Systems Product Manager

Position Summary

The Business Systems Product Manager is a key member of the company’s Business Systems team. This position is dedicated to the overall management and enhancement of the company’s business systems, which are used by both the company’s business teams and external customers.

Responsibilities

• Work with the Scrum teams to prioritize and define the requirements related to the development, maintenance, and updates needed to the company’s business systems / solutions used to manage internal business processes (e.g. billing, subscription services, customer support activities, etc.).
• Work directly with internal customers to perform discovery and requirements gathering activities.
• Write epics and user stories and prioritize backlog based on product strategy and vision.
• Create detailed documentation and requirements that will be used by the system architects, developers, and QA team members to make functional changes to the product. The documentation will include technical details related to data updates, API calls, database structure, UI technologies (e.g. Angular), data flows, use cases, etc.
• Work with internal customers and technology teams to gather and analyze internal product feedback. Document and analyze product feedback for defects to be remediated and new functionality to be developed.
• Collaborate with the Business leadership to assess, determine, and document product development priorities.
• Drive the delivery of valuable, usable, and feasible solutions.
• Understand complex systems, functionality, datasets, API services, data flows, etc. to identify areas that need further investigation and definition to ensure that product development efforts will result in an effective product for the business.
• Set the vision for product development and create product roadmaps.
• Collaborate with cross-functional teams to align efforts and evangelize the product strategy throughout the organization.
• Communicate competently and confidently in meetings with the teams to gather requirements, elicit information on technical challenges, and describe the current and future system functionality.
• Partner with third parties to extend product offerings.
• Absent from a formal Product Owner, act as a scrum Product Owner and assist cross-functional groups with product launch activities including, but not limited to product demos, product training, and support processes.
• Communicate the product strategy, roadmap, deliverables, performance, etc. to stakeholders and C-level employees within the organization.
• Help define product KPIs and participate in the monitoring and reporting of the data.
• Attend release sessions and provide Go/No-Go decisions within the process.
• Perform Business Analyst responsibilities in absence of an assigned Business Analyst.
• Act as the product Subject Matter Expert (SME) and effectively support all product launch activities.
• Measure product performance for the company by managing, tracking, and reporting to KPIs that are meaningful to the financial health of the company.
• Consistently produce high-quality deliverables in a timely manner, self-assigning dates/times for delivery and meeting delivery due dates.
• Serve in whatever capacity needed to provide value and ensure a positive outcome for product delivery.

Position Requirements

• Bachelor’s Degree in Business Administration, Computer Science, or a related field
• 3+ years of professional experience in Product Management or Product Development
• 2+ years of managing cross-functional teams
• Demonstrated ability to perform thorough discovery activities, translate information into customer needs, and create meaningful requirements
• Professional Agile experience, including story writing and backlog prioritization/management
• Excellent communication and presentation skills
• Experience with Microsoft Dynamics, Zuora, Drupal platform, etc. is a plus