Business Systems Operations Analyst

Job Category: Information Technology. Time Type: Full time. Minimum Clearance Required to Start: None. Employee Type: Regular. Percentage of Travel Required: None.

About the role

CACI is seeking an experienced Business Systems Operations Analyst to support the systems, tools, and processes used by the Business Development (BD) and BD Operations organizations. The analyst will provide day‑to‑day operational support for core business systems, ensuring users receive timely assistance and that systems and data remain accurate, reliable, and well maintained. Working closely with the Business Systems team and system product owners, the analyst will independently manage user requests and operational activities, troubleshoot issues, perform system administration and data maintenance, support testing and releases, and maintain system documentation. This role serves as a key point of contact for system users, resolving issues within established processes and escalating complex issues or those requiring product‑owner decisions.

Responsibilities

• Provide day‑to‑day operational support for Salesforce, SCORE, and other Business Development systems and tools.
• Own the intake, triage, tracking, and resolution of user requests and system issues, escalating complex or technical issues to system owners or development partners as appropriate.
• Perform routine system administration, user maintenance, access support, data updates, and other recurring operational activities.
• Monitor and support data quality through audits, exception reporting, data corrections, and coordination with users and system owners.
• Support system releases and enhancements through testing, data validation, issue tracking, and user acceptance activities.
• Maintain system documentation, standard operating procedures, user guides, FAQs, knowledge articles, and other support materials.
• Assist users with system functionality, processes, and reporting and provide individual or small‑group training as needed.
• Execute recurring system processes, audits, reports, and operational activities according to established schedules and procedures.
• Coordinate with Business Systems Analysts, developers, reporting teams, and other partners to resolve issues and complete system‑related requests.
• Identify recurring issues, user pain points, and opportunities for process or system improvement and provide recommendations to system owners.
• Support special projects, system enhancements, data cleanup efforts, and other Business Systems initiatives as needed.

Qualifications

• 2+ years of experience supporting business systems, applications, operations, data, or related functions.
• Hands‑on experience supporting CRM platforms (Salesforce, Dynamics, or similar) and AI tools, including user administration, data maintenance, reporting, or troubleshooting.
• Strong attention to detail and commitment to data accuracy and quality.
• Strong organizational skills with the ability to manage multiple requests, priorities, and deadlines in a fast‑paced environment.
• Demonstrated problem‑solving skills and ability to troubleshoot issues and determine when escalation is appropriate.
• Strong customer service orientation and ability to work effectively with users at varying levels of technical proficiency.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications, particularly Excel, Teams, and PowerPoint.
• Ability to learn new systems, processes, and technologies quickly.
• Desired: Experience with ticketing, request management, or user support processes.
• Desired: Experience with data quality, data validation, audits, or system administration.
• Desired: Experience supporting software releases, testing, or user acceptance testing.

What You Can Expect

A culture of integrity where character and innovation are central to everything CACI does. Employees enjoy an environment of trust that values unique contributions, flexible time‑off benefits, and robust learning resources. The company emphasizes continuous growth, supporting both personal career advancement and the mission to ensure the safety of the nation.

Benefits

• Healthcare
• Wellness programs
• Financial benefits
• Retirement plans
• Family support
• Continuing education
• Time‑off benefits

Pay

Proposed Salary Range: $72,700 – $149,200.