Business Systems Analyst

About the role

The Business Systems Analyst supports Universal Destinations & Experiences (UDX) by ensuring the effective execution of technology programs and process improvement activities in support of strategic business objectives around the Content Supply Chain.

Responsibilities

• Partner with Product, Engineering, and Operational teams to shape, prioritize, and execute UDX Content Supply Chain initiatives, ensuring alignment to short- and long-term business objectives and measurable outcomes.
• Assess current-state business processes and user workflows, identify gaps/root causes (system defects, configuration, training, or operational constraints), and drive cross-functional solution design through implementation and adoption.
• Lead requirements discovery with stakeholders (workshops, interviews, journey mapping), document functional/non-functional requirements, translate needs into clear technical specifications and acceptance criteria, and maintain traceability from request through delivery.
• Manage delivery plans across multiple workstreams by defining scope, milestones, dependencies, and resourcing; track progress against timelines and SLAs; proactively surface risks/issues; and provide clear status reporting to partners and leadership.
• Create and maintain user-facing materials (SOPs, quick reference guides, release notes, and training content) by translating product deliverables into clear documentation that supports onboarding, change management, and self-service support.
• Own day-to-day platform administration, including new account provisioning, role-based access control, user/group setup and maintenance, license/access audits, and coordination with security/IT to ensure compliance with access and data governance standards.
• Maintain and optimize platform configuration and user experience, including front-end/page administration (pages, spaces, navigation), workflow and configuration settings (notifications, email templates, schedules), and routine regression checks to ensure stable operations.

Qualifications

• REQUIREMENTS:
• Bachelors' Degree in computer science or equivalent
• 2+ years' experience in a role demonstrating strong technical, quantitative, or analytical skills
• 2+ years' experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, project or program management, and strong formal presentation abilities
• 2+ years hands-on experience with emerging media technology products and workflows
• 2+ years' experience in product development, including requirements analysis, specification development, user design, and implementation
• PREFERRED QUALIFICATIONS:
• Experience in enabling customer workflows and operations
• Strong analytical and problem-solving capabilities with experience in building business cases, and evolving program strategy based on research, data and industry trends.
• Proactive, entrepreneurial and strategically oriented individual with exposure to all stages and aspects of program management
• Demonstrated ability to navigate complex environments and work with interdisciplinary teams and effectively communicate priorities, delivery expectations, risks and concerns to senior management.
• Strong technical understanding of media technology, web services and SaaS products
• Experience in developing executive communications, strategic roadmaps, and ROIs

Compensation

USD 70000 - USD 85000 - yearly

Benefits

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

Additional Information

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].