Business Systems Engineer

About the role

The Business Systems Engineer plays a critical role in transforming business processes through automation and optimization. They work closely with various business functions to understand current workflows, identify inefficiencies, and implement solutions that streamline operations.

Responsibilities

• Business Process Optimization

  • Partner with stakeholders across all business functions to understand current workflows, identify pain points, and design improvements.
  • Translate ambiguous business requirements into clear, scalable technical solutions — from quick automations to multi-system integrations.
  • Promote a ship-and-iterate mindset: get a working solution in place, learn from it, and improve over time rather than waiting for perfect requirements.

• System Configuration & Integration

  • Configure and maintain connected business systems (Salesforce, Jira, n8n, Dataiku, Snowflake, and others) to accurately reflect current business processes.
  • Build and maintain integrations and automations between systems using APIs, low-code platforms (e.g., n8n), and declarative tools.
  • Support quote-to-cash initiatives, including pricing data management, contract lifecycle tracking, billing automation, and other functions foundational to scaling & future-proofing the business.

• Project & Tool Management

  • Evaluate and onboard new SaaS tools in coordination with IT, Security, and business stakeholders.
  • Assist with environment management, configuration documentation, and release coordination for internal business systems.

• Documentation & Knowledge Sharing

  • Maintain clear documentation of configurations, integrations, and processes to ensure continuity and enable team collaboration.
  • Provide training and support to end-users on system functionality and best practices.
  • Communicate completed work and business impact broadly — we celebrate our wins and build visibility for the team.

Qualifications

• 6+ years of experience in a business systems, operations, or technical consulting role.
• Hands-on experience configuring and optimizing SaaS platforms.
• Experience with workflow automation tools and integration platforms (e.g. n8n, Zapier).
• Familiarity with AI-assisted development tools (e.g. Claude, Cursor, LLMs) and comfort incorporating them into day-to-day work.
• Strong analytical mindset: comfortable gathering ambiguous requirements, structuring a problem, and driving toward a practical solution.
• Experience working across multiple business functions (Sales, Finance, Customer Success, etc.) as a technical partner.
• Excellent communication skills — able to translate between business stakeholders and technical systems.
• Comfortable with ambiguity and changing requirements; you iterate rather than wait for perfection.

Preferred

• Background in fintech, payments, or SaaS businesses.
• Familiarity with REST APIs and integration patterns.
• Experience with BI or data analysis tools.
• Experience administering or developing within common enterprise business systems (e.g., Salesforce, Jira, etc.).
• Experience with DevOps practices, CI/CD pipelines, or version-controlled configuration management (e.g. Git).

Benefits

• Annual Salary Range: $120,000 - $145,000 USD
• Competitive salary and benefits with growth-company options grant
• Fast-paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays