Business Systems Coordinator

About the role

Join a Growing Industry Leader Prudential Overall Supply, a leader in uniform and textile rental services since 1932, is seeking a Business Systems Coordinator to support the technology platforms that power our Direct Sales operations. This is an excellent opportunity for someone who enjoys technology, problem-solving, and improving business processes. You'll become the department's go-to expert for business applications by learning our software systems, supporting users, coordinating projects, and working directly with software vendors.

Responsibilities

• Become the subject matter expert for department business applications and software systems.
• Provide first-level support for system questions, troubleshooting, and user requests.
• Coincide with software vendors to resolve issues and implement enhancements.
• Track support requests and ensure timely issue resolution.
• Coincide with software upgrades, implementations, and enhancement projects.
• Participate in User Acceptance Testing (UAT) for new software and system updates.
• Document business processes, testing results, and standard operating procedures.
• Develop user guides and provide training for employees.
• Monitor new software features and recommend process improvements.
• Support continuous improvement initiatives that increase efficiency and improve the user experience.
• Other duties as required.

Qualifications

• Bachelor's degree in Business Information Systems, Information Technology, Business Administration, or a related field.
• Internship or 1–2 years of experience supporting business applications, enterprise software, or business operations preferred.
• Experience with software implementations, testing, help desk/ticketing systems, or project coordination is a plus.
• Strong analytical, organizational, problem-solving, and communication skills.
• Proficiency with Microsoft Office, particularly Excel.
• Ability to quickly learn new software systems and business processes while providing excellent customer support.