Business Systems Coordinator

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

About the role

The Business Systems Coordinator serves as a functional expert for the CRM system, configuring and executing email campaigns for multiple AU units under the authority of the EVP. This position acts as a subject matter expert on email campaign operations—distributing, creating, communicating, and applying best practices to continually improve results. The role involves planning, configuration, editing, quality assurance (QA), deployment, and reporting on contacts, accounts, constituent groups, and email and text messaging campaigns.

Responsibilities

• Build, QA, and deploy multiple email campaigns per week for various newsletters:
  • Work with stakeholders to compile relevant content and assets while managing expectations and production schedules.
  • Implement testing strategies, such as A/B testing, to optimize campaigns and programs.
  • Follow quality assurance plans and protocol to ensure flawless execution and deployment.
  • Implement deliverability and email rendering best practices.
• Maintain subscriber data, imports, and segmentation using a combination of tools and databases:
  • Configure and maintain lists and data extensions.
  • Configure and maintain queries and filters.
  • Configure and maintain automations.
• Set up, configure, and manage marketing automation campaigns.
• Manage internal audience cross-promotion using newsletter ads, onsite tools, etc.
• Build web-based audience sign-up and marketing pages using web CMS, update and manage internal newsletter and account pages.
• Other duties as assigned.

Requirements

• Bachelor’s degree from an accredited college or university with at least three years of related experience OR Associate’s degree from an accredited college or university with at least five years of related experience.

Preferred Qualifications

• Bachelor’s degree from an accredited college or university.
• Proficiency with CRM and ERP systems (e.g., Salesforce Marketing Cloud, SLATE, Banner, Axiom).

Skills

• Capacity to multitask efficiently, especially when managing significant volumes of data entry or system updates over extended periods.
• Ability to troubleshoot issues, recommend CRM improvements, and support continuous process optimization aligned with institutional priorities.
• Strong working knowledge of Board of Regents and University policies and procedures, with the ability to apply them appropriately to CRM operations and data governance.
• In-depth understanding of relational databases, data structures, and data integration tools used to support CRM platforms and institutional reporting needs.
• Demonstrated experience and understanding of the higher education environment, including academic, administrative, and student service functions.
• Exceptionally detail-oriented, with a proven ability to ensure accuracy and consistency in data entry, reporting, and system configurations.
• Skilled in managing competing priorities, meeting deadlines, and adapting workflow based on urgency and impact.
• Capable of collaborating within cross-functional teams, contributing to a cohesive work environment, and supporting shared goals.

Pay

Pay Band: B10
Salary Range: $52,500 – $65,600 annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint).

Schedule

Days, Monday through Friday (work outside of normal business hours will likely be required for exempt-level positions).

Benefits

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some half-time (or more) employees, including:

• Health insurance, dental insurance, life insurance.
• Teachers Retirement System (or Optional Retirement Plan).
• Earned vacation time, sick leave, and 13 paid holidays.
• Tuition Assistance Program for full-time employees employed successfully for more than 6 months.