Business Systems Coordinator

About the role

The Business Systems Coordinator serves as a functional expert for our CRM system, and configures and executes email campaigns for multiple AU units under the authority of the EVP. This position acts as a subject matter expert on email campaign operations - to distribute, create, communicate, and apply best practices and learnings to continually improve results.

Responsibilities

• Build, QA, and deploy multiple email campaigns per week for various newsletters:
• Work with stakeholders to compile relevant content and assets while managing expectations and production schedules.
• Implement testing strategies, such as A/B testing, to optimize campaigns and programs.
• Follow quality assurance plans and protocol to ensure flawless execution and deployment.
• Implement deliverability and email rendering best practices.
• Maintain subscriber data, imports, and segmentation using a combination of tools and databases:
• Configure and maintain lists and data extensions.
• Configure and maintain queries and filters.
• Configure and maintain automations.
• Set up, configure, and manage marketing automation campaigns.
• Manage internal audience cross promotion using newsletter ads, onsite tools etc.
• Build web-based audience sign-up and marketing pages using web CMS, update and manage internal newsletter and account pages.

Required Qualifications

• Bachelor's degree from an accredited college or university with at least three years of related experience
• OR
• Associates degree from an accredited college or university with at least five years of related experience

Shift/Salary/Benefits

• Shift: Days/M-F (work outside of normal business hours will likely be required of an employee in an exempt level position)
• Pay Band: B10
• Salary Range: $52,500/annually - $65,600/annually
• Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
• Recruitment Period: 6/27/25 - Until Filled

Conditions of Employment

• All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
• If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
• Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

Other Information

• This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees.
• Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success.
• Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
• Equal Employment Opportunity