Business Systems Analyst, SharePoint & Collaboration Platforms

Key Responsibilities

• Administer, configure, and maintain SharePoint Online environment, ensuring performance, security, and reliability.
• Design and manage site architecture, libraries, lists, metadata, and content types to support scalable knowledge management.
• Establish and enforce governance standards, permissions models, and content lifecycle policies.
• Develop and optimize knowledge structures (hubs, document management frameworks).
• Troubleshoot and resolve issues related to access, performance, integrations, and usability.
• Serve as the primary subject matter expert (SME) for SharePoint across the organization.

Collaboration Platform Management

• Administer and support tools such as Slack, Notion, Smartsheet, and other collaboration applications.
• Partner with teams to design workspaces, templates, and workflows that improve usability and adoption.
• Maintain system documentation, runbooks, and governance guidelines.

Workflow Automation & Integration

• Design and implement workflows using Power Automate and other automation tools.
• Support integrations across Microsoft 365 and third-party platforms.
• Identify opportunities to streamline collaboration and knowledge-sharing processes through automation.

User Enablement & Adoption

• Lead onboarding, training, and support for SharePoint and collaboration tools.
• Promote best practices for knowledge organization, content management, and collaboration.
• Act as a trusted advisor to business teams on how to effectively leverage SharePoint as a knowledge platform.

Continuous Improvement & Projects

• Identify and drive improvements in knowledge management, collaboration, and productivity.
• Support implementation of new tools, enhancements, and migrations (e.g., SharePoint modernization).
• Collaborate with IT, security, and business stakeholders to ensure solutions meet technical and business requirements.