Business Systems Analyst Lead

About the role

The Business Systems Analyst Lead plays a crucial role in planning, designing, developing, and launching efficient business, financial, and operations systems. They also assist in the development or modification of business procedures and identify and coordinate solutions to application errors.

Responsibilities

• Provide daily triaging and review of the Business Systems Analyst Support ticket queue by monitoring workload, ensuring each ticket has accurate status and clear next steps, and driving timely resolution through proactive coordination and escalation when needed.
• Serve as a strategic partner to business units by proactively engaging with stakeholders, understanding their operational needs, and ensuring IT solutions, services, and support align with and support business objectives.
• Facilitate communication with business application owners. Gain understanding in as-is system functionality and best practices to establish goals and correctly diagnose technology and process issues.
• Collaborate in the planning, design, development, and deployment of new applications, as well as enhancements to existing applications. Partner with IT groups to plan and align on timeline and resources involved in maintenance and support tickets.
• Gather and document the necessary information on requirements and systems operations to assist in the development or modification of a system. Create and maintain system documentation based on support and maintenance changes for future troubleshooting and planning of support procedures.
• Monitor reported systems problems, assess and troubleshoot issues, generate reports based on the findings, complete with probable causes, and identify appropriate actions or solutions to resolve systems issues.
• Coordinate new functionality review, planning, kickoff and user acceptance testing (UAT) for application updates/releases. Monitor and coordinate enterprise application releases to ensure applications are current to support requirements with vendor partners.
• Aid users with development of testing plans for applications under development or maintenance. Provide Level 2 and 3 support and identify solutions that can be implemented by our ServiceDesk team.
• Identify trends in support of applications and provide recommendations for system changes, adjustments in training, and gaps in processes. Document and maintain product and process guides, and systems standards and procedures. Ensure documentation is kept current, especially after significant changes to the systems.
• Provide weekly, monthly, and as required status reports on the progress of all projects and maintenance. Provide support, mentoring, and guidance on the overall efforts of all Business Systems Analysts within the team.
• Ensure compatibility and interoperability of in-house computing systems. Conduct research on software and hardware products to justify recommendations and support purchasing efforts. Provide suggestions for areas of opportunity to reduce ticket inflow and improve turnaround time on support issues.
• Improve the quality of our products and services to internal and external customers. Proactively find areas of opportunity to reduce technical debt and increase the quality of our products.

Requirements

• 7-10 years of experience as a Business Systems Analyst or related role.
• Experience with analytical tools such as PowerBI is a plus.
• Experience with Oracle ERP and EPM financials and accounting systems, loan origination and servicing, grant management software is a plus.
• Strong prioritization, organizational, time management, and communication (oral and written) skills.
• Proficient in entire Microsoft suite of applications including Visio, Word, and Excel (or related software).
• SQL and Azure experience a plus.
• Experience with Monday.com, Jira or Microsoft Project is preferred.
• Highly self-motivated and directed. Able to work independently, meet time-sensitive deadlines, and escalate issues and risks.
• Excellent analytical, troubleshooting, and creative problem-solving skills.
• Excellent listening and interpersonal skills.
• Keen attention to detail.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to effectively prioritize and execute tasks.
• Strong customer service orientation.
• Ability to manage vendor relationships.
• Experience working in a team-oriented, collaborative environment.

Qualifications

• Alternating between sitting, standing, and walking.
• Crouching and stooping.
• Pushing and pulling.
• Reaching overhead or below.
• Repetitive task movements (filing, keyboarding, copying).
• Lifting, carrying, and moving objects of up to 10 -15 pounds.

Benefits

• Paid time off, plus paid holidays.
• Hybrid work arrangement, but candidates must reside in Illinois at time of hire.
• Medical/dental/vision/life insurance plans.
• Short/long term disability.
• Tuition reimbursement.
• Flexible spending 401K plan – immediate vesting.
• IHDA employees may be eligible for federal loan forgiveness programs.

Pay

$81,117.41 - $101,396.76

Schedule

Flexible scheduling is available, upon completion of a six-month probationary period.