Business Systems Analyst II

About the Role

San Diego State University is seeking an analytical and collaborative Business Systems Analyst II to support business systems and technology solutions within the Division of Student Affairs and Campus Diversity. In this role, you will analyze business processes, support enterprise information systems such as Student, Finance, and HR, and collaborate with campus partners to improve operational effectiveness, strengthen data integrity, and enhance services that support the student experience. You will work closely with divisional stakeholders and campus technology teams to translate business needs into technology solutions that drive continuous improvement.

Responsibilities

• Business Systems Analysis & Process Improvement
  • Analyze business processes, gather and document functional requirements, and recommend technology solutions that improve operational efficiency.
  • Collaborate with stakeholders and Enterprise Systems to identify system enhancements, develop use cases, and support business process improvement initiatives.
  • Document workflows, business process requirements, technical specifications, and system processes to support implementation and ongoing operations.
  • Participate in system testing, validate results, and assist with implementation activities for enterprise business systems.
• Data Management, Governance & Compliance
  • Collect, analyze, and manage data from enterprise systems to support reporting, compliance, and operational decision-making.
  • Develop and maintain data documentation, including data dictionaries, workflow diagrams, and system integration maps.
  • Support data governance initiatives and ensure compliance with FERPA, HIPAA, CSU, SDSU, and other applicable policies and regulations.
  • Collaborate with IT Security and campus partners to promote secure, accurate, and reliable data management practices.
• Systems Support & Reporting
  • Provide functional support and troubleshoot issues related to my.SDSU and other enterprise business systems.
  • Develop reports, dashboards, and data queries that support operational planning and informed decision-making.
  • Track system processes, integrations, and dependencies while identifying opportunities to improve system performance and data quality.
  • Research emerging technologies and recommend improvements that enhance business operations and technology services.
• Training & User Support
  • Develop and deliver training programs, user guides, and documentation for enterprise business systems and business processes.
  • Provide technical assistance and functional support to end users, resolving system issues and answering questions.
  • Analyze support requests to identify trends and recommend improvements to systems, processes, and user resources.
  • Collaborate with division and campus partners to ensure technology solutions effectively support divisional and university goals.

Why Join Us

• Support student success through technology – Help improve the business systems and processes that support students, staff, and campus services.
• Turn data into meaningful solutions – Use analytics, technology, and process improvement to inform decision-making across the division.
• Collaborate across campus – Partner with functional experts, technology teams, and university stakeholders to deliver impactful solutions.
• Grow your expertise – Build experience with enterprise systems, business analysis, data governance, and process improvement in a dynamic higher education environment.

Requirements

Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Qualifications

• Experience with querying tools (e.g., SQL, Oracle SQL Developer).
• Proficiency in writing complex queries using Query Manager in PeopleSoft Campus Solutions.
• Four years of complex system analysis and hands-on project coordination experience, preferably in a highly regulated environment (education, healthcare, military, etc.).
• Project management experience in software development and system integration.
• Experience in application development and project management in higher education or other regulated industries.
• Experience providing both functional and technical support in a student information system, preferably PeopleSoft Campus Solutions.

Pay

Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department’s budget and equity guidelines. Initial step placement is not expected to exceed Step 1 ($6,492/month). Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement. CSU Classification Salary Range: $6,120 - $9,458 per month (Step 1-Step 20). Future increases, including step advancements, are subject to contract negotiations.

Schedule

• Full-time (1.0 time-base), temporary position with an anticipated end date of June 30, 2027, with the possibility of reappointment.
• Designated as exempt under FLSA and not eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• Eligible for telecommuting up to 1 day per week, with on-campus work at SDSU in San Diego.

Benefits

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.