Business Systems Analyst Consultant

About the role

The Business Systems Analyst within PNC's Digital Identity organization is responsible for delivering business value through the delivery of agile IT projects and product management. This role requires a deep understanding of business processes and the ability to translate those into technical solutions.

Responsibilities

• Elicit, analyze, and document complex business requirements
• Lead workshops and training sessions to enhance team member skills
• Provide expert guidance on stakeholder management strategies and communication techniques
• Champion a customer-centric approach to requirements management
• Oversee release management activities, including coordinating release schedules and ensuring documentation accuracy
• Utilize ServiceNow for ticket tracking and release management

Requirements

• Experience and ability to understand business intent of projects or requests and breaking them down into fine grain business scenarios or logical steps
• Experience and ability to recognize technical capabilities within a business flow or business process
• Experience and ability to write explicit and succinct system requirements and use cases
• Experience in roadmap building and milestone tracking
• Experience in release planning and delivery forecasting

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role
• Preferred skills include Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design
• Roles at this level typically require a university/college degree, with 3+ years of relevant/direct industry experience
• Certifications such as CBAP (Certified Business Analysis Professional) certification are often desired

Skills

• Business Assessment
• Business Process Modeling
• IT Environment
• IT Project Management
• Requirements Analysis
• Technical Writing/Documentation
• Workflow Analysis

Benefits

PNC offers a comprehensive range of benefits to meet your needs now and in the future. These include medical/prescription drug coverage, dental and vision options, life insurance, short and long-term disability protection, a 401(k) with PNC match, pension and stock purchase plans, and various wellness programs. For more details, visit pncthrive.com.

Pay

Details on pay are not specified in the job posting.

Schedule

Weekly time in office is needed for this role.