Business Systems Analyst (Concur/Workday)

About the role

This role supports the client's ITS transition by administering the Concur travel and expense platform, documenting workflows and system configurations, and driving go-live readiness in close partnership with Finance, Travel, and IT stakeholders.

Responsibilities

• Perform day-to-day Concur system administration and user access remediation to align with ITS security standards and audit requirements
• Document current-state T&E workflows, approval chains, expense policies, and system configurations to support transition planning
• Map Concur and Workday Financials integration points and identify dependencies requiring resolution before go-live
• Partner with Finance, Travel, and ITS stakeholders to define ownership, support models, escalation paths, and transition acceptance criteria
• Facilitate alignment sessions and working sessions to confirm operational responsibilities across business and ITS teams
• Track project milestones, risks, and transition activities in Jira and contribute inputs to executive status reporting
• Support go-live readiness testing, validation activities, and ongoing transition documentation

Requirements

• 3 years of Business Systems Analyst, Systems Administrator, or related experience
• Experience administering Concur or a comparable Travel and Expense platform
• Working knowledge of Workday Financials, specifically expense reporting workflows and finance processes
• Experience documenting business process workflows, approval configurations, and system access models
• Experience with role-based access management, user provisioning, and security remediation in enterprise financial applications
• Strong stakeholder management and communication skills working across Finance, Travel, and IT teams
• Bachelor's degree in Information Systems, Business Administration, Finance, or a related field, or equivalent work experience

Qualifications

• Hands-on Workday experience, including Concur-to-Workday integration support (strongly preferred)
• Experience with ServiceNow
• Experience with Jira or comparable project tracking and management tools
• Experience supporting ERP or enterprise application ownership transitions
• Experience creating RACI documentation and operating models
• Higher Education sector experience
• Willingness to support broader Finance systems and initiatives beyond Concur