Business Systems Analyst (Business Process / Integration)

About the role

Phoenix Staff is seeking a Business Systems Analyst to support a major enterprise technology initiative focused on improving and modernizing business operations through the implementation of a new cloud-based Configure, Price, Quote (CPQ) solution. This role will be responsible for partnering with business teams, technical resources, and implementation partners to help drive a successful system rollout.

Responsibilities

• Collaborate with business stakeholders to understand existing processes, challenges, and operational needs.
• Gather, analyze, and document business requirements, functional specifications, and user stories.
• Translate business objectives into clear system requirements for technical teams and implementation partners.
• Partner with internal teams and external resources to support the delivery of a new SaaS-based CPQ platform.
• Participate in solution design discussions, workflow reviews, process improvements, and system testing activities.
• Ensure business requirements are accurately captured and reflected throughout the implementation lifecycle.
• Monitor project activities, track deliverables, and provide updates to key stakeholders.
• Support system validation, user acceptance testing (UAT), and issue resolution.
• Affiliate with change readiness efforts to ensure a smooth transition to the new platform.

Qualifications

• Experience working as a Business Systems Analyst, Business Analyst, or similar role supporting enterprise applications.
• Strong experience with requirements gathering, process analysis, and translating business needs into technical solutions.
• Ability to communicate effectively with both technical teams and business stakeholders.
• Experience creating functional documentation, workflows, user stories, and system requirements.
• Comfortable managing multiple priorities and collaborating across various stakeholder groups.
• Strong analytical and problem-solving skills with attention to detail.

Preferred Qualifications

• Experience supporting enterprise software implementations or large-scale technology projects.
• Familiarity with ERP systems, including SAP environments.
• Experience with REST APIs, integrations, or system interfaces.
• Experience with data validation, testing, or quality assurance activities.
• Experience working in Agile and/or Waterfall project environments.
• Exposure to CPQ solutions, quoting platforms, or order management systems.