Business Systems Analyst

Responsibilities

• Engage business users across multiple groups to elicit, analyze, synthesize, and validate business requirements.
• Collaborate with project managers and sponsors to define project scope, priorities, success criteria, and metrics.
• Develop scope documents, use cases, business rules documentation, and process and data diagrams.
• Analyze requirements for completeness, feasibility, consistency, and alignment with technical systems and data structures.
• Communicate requirement changes, trade-offs, risks, and dependencies to stakeholders.
• Translate conceptual requirements into clear functional specifications for development teams.
• Participate in quality assurance activities to verify delivered solutions meet defined requirements.
• Create and present the following documents as needed for a given scope or project: Scope overview, Test case scenarios, Detailed technical specifications, Process/data diagrams, Business-specific system tutorials, Simple data reports, Support documentation and tutorials.
• Research and recommend best industry standards and practices where applicable.
• Collaborate with software vendors and external consultants on an as-needed basis.
• Conduct technical system testing on a scope-specific basis as required by a project.
• In partnership with the Application Support team, review new system releases, hotfixes, patches, and updates.
• Identify bug fixes and new features that are relevant to the business and propose ideas for implementation.

Qualifications

• Strong customer service orientation.
• Creativity skills to help develop new solutions to old problems.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Ability to present complex information in simple, understandable ways.
• Ability to prioritize work by making informed judgments and collaborating with team and leadership.
• Able to exercise independent judgment and act on it.
• Excellent listening, interpersonal, written, and oral communication skills.
• Strong time management and problem-solving skills.
• Strong desire to learn and share information with others to make their job easier.
• Strong Office 365 experience, including Excel, Word, and Visio.