Business Systems Analyst

About the role

Built on flavor. Fueled by people.

With over 100 products sold nationwide, we're now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We're not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.

Key Responsibilities

• Serve as a primary point of contact for customer order inquiries, shipping updates, and issue resolution.
• Cook up solutions for shipment discrepancies, missing orders, and delivery issues.
• Support onboarding of new customers, vendors, and warehouse partners.
• Maintain strong working relationships with customers and internal stakeholders.
• Respond promptly to operational issues and escalate concerns when necessary.
• Assist with customer-specific requirements, retailer compliance, and order management processes.
• Monitor and support order processing, shipping activity, inventory movement, and warehouse transactions.
• Aid in troubleshooting fulfillment, receiving, and inventory discrepancies.
• Coordinate with third-party logistics providers and warehouse teams to resolve operational issues.
• Maintain customer, vendor, item, and warehouse data within SAP and related systems.
• Assist with user access requests, master data updates, and system troubleshooting.
• Provide light support for EDI transaction monitoring and issue resolution, including order and shipment documents.
• Coordinate with customers, vendors, and EDI providers to resolve basic transmission or document errors.
• Support process improvements and operational workflow enhancements.
• Help maintain accurate system records and operational documentation.
• Prepare and maintain operational reports related to:
• Sales activity
• Customer orders
• Inventory and receipts
• Freight and delivery performance
• Warehouse operations
• Analyze operational issues and identify opportunities for process improvement.
• Support recurring reporting and ad hoc business requests.
• Track open issues and follow through to resolution.
• Work closely with sales, accounting, logistics, customer service, and warehouse teams to support business operations.
• Cook up solutions with external vendors, customers, and service providers to ensure timely issue resolution.
• Participate in operational meetings, project coordination, and continuous improvement initiatives.
• Assist with special projects and operational process improvements.

Qualifications

• Experience in customer service, supply chain, operations, logistics, or order management.
• Strong organizational and multitasking abilities.
• Excellent communication and problem-solving skills.
• Experience working with ERP systems such as SAP.
• Strong Excel and reporting skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• High attention to detail and follow-through.

Location and Travel

The position will be based onsite in Walnut Creek, CA. We strongly believe in the power of culture and community and have a hybrid work structure with 4 days in the office on a weekly basis to encourage collaboration and personal connections that will allow us to better serve our customers and consumers and to have more fun. Fridays are flex days with employees having the opportunity to choose to be either in the office or to work from home based on what makes most sense for them.

Pay Transparency

The expected starting salary range for this role is $105,000- $130,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.

Benefits

• Paid time off
• 401k
• Bonus / incentive eligibility
• Equity grants
• Competitive health benefits
• Other family-friendly benefits, including parental leave

Our Recipe for Balance

We believe great culture starts with people. We’re a people-first company built on connection, collaboration, and balance. Most of our work happens in the office to spark creativity and community, but we also offer flexibility so team members have the autonomy to work outside the office when needed to support their work-life balance and personal commitments.

Where Every Ingredient Matters

Kinder's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic.