Business Systems Analyst

Job Purpose

To perform duties related to the implementation, management, maintenance, enhancement, support and decommission of critical software systems, whether purchased through a third party or developed internally.

Principle Accountabilities

• Serve as first point of contact for business applications
• Serve as a liaison between technical staff and user groups
• Engage with internal teams to understand business requests, translate requirements into an analytical project approach, and support or lead projects through completion
• Determine operational objectives by studying business functions, gathering information, and evaluating output requirements
• Examine current business procedures and recommend improvements and controls by identifying problems or vulnerabilities
• Work with internal/external customers to diagnose, review, and resolve incidents
• Interpret information, ideas, and instructions and communicate clearly and accurately both verbally and in writing (including materials intended for distribution)
• Identify and refer unresolved problems for resolution (internally or externally)
• Maintain records of system incidents
• Prepare technical reports by collecting, analyzing, and summarizing information and trends; develop and maintain documentation and standards (including SOPs, training guides, workflow diagrams, single-point lessons, etc)
• May update and maintain user accounts and manage various permissions based on approved requests
• Create and execute developed test plans to ensure desired results are achieved; support user acceptance testing
• Provide system demonstrations and end user training
• Maintain user confidence and protect operations by keeping information confidential
• Participate in activities and research to maintain knowledge of industry developments
• Collaborate with JM IT to ensure that all digital activities are delivered in a secure, robust, and supportable way within the JM IT guidelines
• Support PGMS data strategy and data governance efforts
• Identify opportunities for streamlining systems and processes to improve efficiency
• Encourage safety and housekeeping practices and lead by example

Onsite Role

• Special factors
• TRAVEL – Potential domestic/international travel
• WORK ENVIRONMENT – office/chemical plant
• PHYSICAL DEMANDS – may need to life up to 50 lbs

Requirements for the role

• BS degree in Management Information Systems, Software/Systems/Computer Engineering, or any STEM field
• Minimum 2+ years’ experience in information systems in a manufacturing environment
• Experience with KBM/AS400, JDE, TrakSYS and/or other ERP systems
• Experience with data visualization tools (i.e. Power BI, Tableau, Alteryx) and SQL is desirable
• Proficiency with Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, Power Platform/Power Apps, Dynamics)
• Knowledge of computer network security protocols desirable
• Project Management experience desirable

Personal Skills And Key Competencies (including JM Behavioural Competencies)

• Strong leadership, organizational, interpersonal, and problem-solving skills
• Excellent verbal and written communication
• High level of drive and enthusiasm
• Adaptable and flexible with positive, “can do” attitude
• Willingness and ability to support, develop and train others
• Think creatively and proactively propose solutions with an attention to detail
• Strong Health and Safety awareness

What we offer

• We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities
• We also support hybrid and flexible working and offer comprehensive employee benefits, including health, life, disability and retirement plans that support our employees’ financial and physical wellbeing, such as:
• Retirement Savings (401K Match, plus an additional Employer Contribution)
• 20 days annual PTO (varies for shift-based roles)
• Life and Disability Insurance
• Health Insurance (Medical, Prescription, Dental and Vision)
• Voluntary Benefits
• Wellbeing Programs and Incentives
• Tuition Assistance
• Parental Leave