Business Systems Analyst

About the role

For this role, we are seeking a qualified Business Systems Analyst to join Epsilon’s Development Team in our Data Practice. In this role with our company, you will be focused on project tasks for Epsilon's TotalSource Plus (TSP) demographic and lifestyle products. As a member of the Epsilon Data Team, you will work in a group that is not only focused on their project work but also their efficiency, compliance, standards, situational awareness, and readiness. You’ll be a critical part of a fast-moving, innovative team where you’ll work independently in some situations as well as working with a greater team in tasks that require full collaboration.

Responsibilities

• Interface with the Product Management and Development Teams that are responsible for overall data and product strategy.
• Provide details to developers regarding what should be included in the software, application, or product to ensure it is included for client roll-out/implementation.
• May lead linked teams composed of multiple functions to address business or systems issues.
• Analyzes complex business problems to be solved with automated systems.
• Documents processes to ensure continuity, education and security of systems.
• Implement and test new programs to create cost-efficient systems, new products, or additional data capacity.
• May provide consultation to users in the area of developed systems.
• Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
• Configures system settings and options; plans and completes unit, integration and acceptance testing; and develops specifications for systems to meet business requirements.
• Communicate issues to stakeholders effectively and in a timely fashion.
• Writes Jira User Stories related to TSP data enhancements for each release cycle.

Qualifications

• 1-3 years of experience in a Project Management or BSA role.
• A proven ability to bridge business strategy and technical execution, translating product vision into clear requirements that developers can implement and clients can adopt successfully.
• Strong analytical and problem-solving skills, with experience designing practical, cost-effective automated solutions for complex business challenges.
• Hands-on technical credibility – a comfort with configuring systems, driving testing through release, and supporting users on live solutions.
• Disciplined ownership of TSP data quality, with a track record of identifying anomalies, driving resolution, and delivering well-defined enhancements through Agile release cycles.
• Clear, proactive communication and cross-functional leadership, keeping stakeholders aligned and moving initiatives forward across Product, Development, and client-facing teams.