Business Systems Analyst

Responsibilities

• Serve as the primary liaison between Information Technology and the functional subject matter experts/leads for Echodyne’s line of business systems.
• Develop business intelligence reports and dashboards.
• Lead client meetings to gather business requirements and documents, and analyze customer requirements.
• Elicit business requirements through detailed review and analysis of existing systems and processes. Translate these into effective workflows focusing on process automation.
• Serve as lead on new implementations and upgrades of assigned applications.
• Provide ongoing maintenance and solve technical challenges and problems involving integrated systems.
• Tests and verifies software releases, upgrades, and any changes prior to the promotion of code to the production environment.
• Generate and update appropriate documentation as per policy and procedures. Including requirements, specification, change control, end user documentation.
• Provide education and training for application end user community - keeping them informed of new release feature/functionality, changes/revisions that impact the operation.

Requirements

• Bachelor’s degree in a related field from an accredited institution and 2+ years of direct experience related to the essential functions of this job OR 6+ years of direct experience related to the essential functions of this job.
• Eligibility to handle export-controlled data (ITAR, EAR).
• Ability to offer excellent customer service via email, phone, and in person to a wide variety of end-users with different levels of computer needs and expertise.
• Experience with NetSuite or similar ERP systems.
• Experience with Tulip or similar MES systems.
• Experience creating and deploying business intelligence reports and dashboards.
• Experience in business process development is required.
• Strong understanding of software implementation life cycle, project management, business process management, requirements definition, functional design, quality and change management.
• Experience in planning, organizing, and managing time across multiple tasks.
• Excellent verbal and written communication skills.
• Ability to learn and support new systems and applications.

Qualifications

Desired skills/experience:

• 2+ years' experience with NetSuite.
• 2+ years' experience with Tulip.