Business Systems Analyst

About the role

The Business Analyst is responsible for identifying and documenting business needs, analyzing processes, and supporting the delivery of technology solutions that improve operations. This role serves as a liaison between business stakeholders and technical teams, ensuring that requirements are clearly defined and solutions are aligned with strategic goals. The Business Analyst plays a key role in internal process improvement and supports projects from requirements gathering through testing and rollout.

Responsibilities

• Serve as the intake point for enhancement opportunities across processes, technology, and operations.
• Interview business owners and subject matter experts to understand current workflows and improvement areas.
• Elicit, translate, simplify, and document business and functional requirements.
• Analyze existing business processes to identify challenges and recommend improvements.
• Assist in building business cases for new initiatives and influence stakeholder support.
• Collaborate with project managers to define project scope, requirements, and deliverables.
• Prioritize initiatives based on impact, feasibility, and risk mitigation.
• Support user acceptance testing (UAT) and ensure solutions meet business needs.
• Maintain documentation and contribute to continuous improvement of PMO practices.

Qualifications

• Bachelor's degree in Analytics, Computer Science, Business, or related field.
• 3+ years experience in business analysis or a related role.
• Understanding of SDLC and project management methodologies (Agile, Waterfall, SCRUM).
• Proficiency in requirements gathering, documentation, and stakeholder communication.
• Excellent written and verbal communication skills.
• Ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
• Experience with Jira, Visio, and other relevant tooling.

Benefits

• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation).
• Company paid parental leave.
• Generous time off package.
• Multiple benefit plans, eligibility begins on day one of employment.

Pay & schedule

This is a hybrid position with an expectation to be in our Fort Wayne, IN or Indianapolis, IN office a minimum of two days per week. This position does not qualify for relocation assistance. Work schedule: Regular, 40 hours/week. Travel: Less than 10%.