Business Systems Analyst

About the role

Crum & Forster is a market-leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions provider with a 200-year history. The company places a strong focus on product development and creative distribution methods, along with excellent client service and support. The Business Systems Analyst plays a crucial role in supporting multi-system internal initiatives by assisting in the analysis and documentation of business needs across underwriting and policy lifecycle workflows.

Responsibilities

• Support multi-system internal initiatives by assisting in the analysis and documentation of business needs across underwriting and policy lifecycle workflows.
• Gather and document business and functional requirements for discrete stories and components.
• Clarify business needs through stakeholder discussions, interviews, and review sessions.
• Translate requirements into clear, testable documentation aligned to delivery needs.
• Document current state and future state workflows across internal underwriting and operational systems.
• Analyze system interactions across policy administration, document generation, and supporting platforms.
• Support development of requirements that enable efficient execution of underwriting and policy lifecycle processes.
• Deliver functional specifications, user stories, acceptance criteria, and supporting artifacts.
• Ensure documentation reflects Product Owner intent and is technically feasible for engineering implementation.
• Maintain clarity and traceability between business needs and delivered functionality.
• Collaborate with underwriting, operations, and business stakeholders to support improvements in internal workflows and system usability.
• Actively participate in agile ceremonies including standups, backlog refinement, and planning sessions.
• Follow analysis standards, documentation practices, and delivery expectations.
• Escalate risks, ambiguities, or gaps in understanding to leadership, senior analysts or Product Owners.
• Meet key deliverables including but not limited to requirement clarity, timeliness, traceability, UAT outcomes.

Requirements

• Bachelor’s degree from accredited institution or equivalent experience required.
• 3+ years of experience, preferably in a Business Analyst or Systems Analyst role.
• Strong technical/domain expertise and systems/process understanding.
• Insurance or financial services experience preferred.
• Foundational understanding of underwriting and policy lifecycle processes (quote, bind, issue, servicing) preferred.
• A solid foundation in business and systems analysis, producing clear, testable requirements that support efficient delivery.
• A curiosity and drive to learn systems, workflows, and insurance domain concepts while contributing to active initiatives.
• A strong attention to detail, ensuring requirements clarity, traceability, and quality throughout the SDLC.
• A collaborative mindset and effective communication skills to work productively within cross-functional agile teams.
• Exceptional technical writing skills.

Qualifications

• Bachelor’s degree from accredited institution or equivalent experience required.
• 3+ years of experience, preferably in a Business Analyst or Systems Analyst role.
• Strong technical/domain expertise and systems/process understanding.
• Insurance or financial services experience preferred.
• Foundational understanding of underwriting and policy lifecycle processes (quote, bind, issue, servicing) preferred.
• A solid foundation in business and systems analysis, producing clear, testable requirements that support efficient delivery.
• A curiosity and drive to learn systems, workflows, and insurance domain concepts while contributing to active initiatives.
• A strong attention to detail, ensuring requirements clarity, traceability, and quality throughout the SDLC.
• A collaborative mindset and effective communication skills to work productively within cross-functional agile teams.
• Exceptional technical writing skills.

Skills

• Strong technical and domain expertise.
• Systems and process understanding.
• Business and systems analysis skills.
• Clear, testable requirement creation.
• Workflow documentation and analysis.
• Data validation and mapping.
• Technical feasibility assessment.
• UAT preparation and defect resolution.
• Collaboration with stakeholders.
• Agile methodology participation.
• Technical writing proficiency.

Benefits

• Generous 401K employer match.
• Employee Stock Purchase Plan with employer matching.
• Generous Paid Time Off.
• Excellent benefits that go beyond health, dental & vision.
• Tuition reimbursement.
• Industry-related certifications and professional training.
• Dynamic, ambitious, fun and exciting work environment.
• Commitment to equal employment opportunity and diversity.
• Matching donation program and volunteer opportunities.
• Employee-driven corporate giving program.

Pay

The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $55,800.00 to a maximum of $104,900.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Schedule

This role is preferred to be either full-time in office or hybrid in our Eatontown, NJ office. Remote options are available.