Business Systems Analyst

About the role

BigCommerce is seeking a Business Systems Analyst to serve as a key partner between business and technology across critical back-office platforms and processes. This role supports scalable, efficient, and well-governed business processes and system solutions across functions such as Marketing, Revenue Operations, Finance, Accounting, and Customer Operations.

Responsibilities

• Serve as a liaison between business stakeholders and technology teams across back-office functions and enterprise systems
• Partner with teams across Marketing, Revenue Operations, Finance, Accounting, and Customer Operations to understand business needs, challenges, and priorities
• Gather, analyze, validate, and document business and functional requirements
• Document current-state and future-state business processes, workflows, and system interactions
• Translate business needs into user stories, requirements, process maps, and supporting documentation
• Facilitate discovery sessions, workshops, and stakeholder meetings to align on requirements and solutions
• Work with architects, administrators, developers, QA, and vendors to support solution design and implementation
• Help define system and process improvements that support scalability, efficiency, and data quality
• Support user acceptance testing by developing test scenarios, coordinating business participation, and validating outcomes
• Assist with release readiness, documentation, and training for system or process changes
• Help prioritize incoming business requests and support tradeoff discussions across competing needs
• Contribute to application and process improvement roadmaps
• Partner with third-party vendors and implementation teams where appropriate
• Assist with effort estimation, implementation planning, and business readiness activities

Requirements

• 3+ years of experience as a Business Analyst, Business Systems Analyst, or similar role
• Experience working between business stakeholders and technical teams to define and deliver system or process improvements
• Strong skills in requirements gathering, process mapping, documentation, and stakeholder communication
• Experience analyzing and improving cross-functional business processes
• Exposure to enterprise platforms such as marketing automation, CRM, billing, ERP, or finance systems
• Familiarity with tools such as Adobe Marketo, Zuora, Salesforce, or financial/back-office systems
• Understanding of business processes related to marketing operations, billing, invoicing, revenue operations, finance, accounting, GL, AP, or AR
• Experience supporting UAT, release readiness, and change adoption activities
• Understanding of SDLC and experience working in Agile or hybrid delivery environments
• Strong analytical, problem-solving, and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and work effectively across cross-functional teams

Qualifications

• Bachelor’s degree in Business, Information Systems, Information Technology, Finance, or a related field, or equivalent practical experience

Skills

• Experience working in a SaaS or subscription-based business environment
• Exposure to quote-to-cash, lead-to-revenue, billing, or record-to-report processes
• Experience working with integrated application environments and third-party vendors
• Some project coordination or project delivery experience

Benefits

Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

Pay

$93,000.00 - $139,000.00

Schedule

This is a hybrid role. For candidates based in the Austin, TX metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration.