Business Systems Analyst

About the role

The City of Beaverton’s Information Technology Services Department is hiring a Business Systems Analyst to support Public Works teams. Key responsibilities include assessing business workflows, recommending system and process optimizations, and facilitating user training and support.

Responsibilities

• Conduct assessments of business workflows and supporting systems, identify operational gaps, and recommend system and process optimizations to improve enterprise asset performance.
• Support IT project work by collaborating with the project management team and application teams to improve city systems.
• Help plan, test, and update applications, and identify opportunities to make them work better.
• Review how processes and tools are performing and suggest changes when improvements are needed.
• Cook up coordination and assist business units with implementing staff training required to utilize recommended business process improvements.
• Provide hands-on support to help users adapt to system and process changes, ensuring improved usability.
• Lead small to medium-sized system and service implementation projects and participate as part of a team on larger projects.
• Develop project plans, set timelines, organize meetings, assign tasks, monitor progress, and communicate updates to all partners.
• Act as the technical expert for assigned enterprise applications, providing guidance on best practices for system use and optimization.
• Work with colleagues in assigned business areas to identify needed enhancements to applications and services.
• Provide support for the maintenance and improvement of assigned systems.
• Review proposed business process or system changes to confirm they meet city policies and comply with all required third-party governance standards, including Payment Card Industry standards (PCI) and Criminal Justice Information Services (CJIS).
• Facilitate and execute a positive and supportive work environment with a culture of inclusion, teamwork, and communication.
• Contribute to promoting organizational values, including engagement and belonging; support a culture of accountability within the organization through personal and professional development; and actively promote the value of respect in a multicultural society.

Qualifications

• Minimum qualifications: Bachelor’s degree in business, computer technology, or a related field, and 3 years of experience in business system analysis and project management; or an equivalent combination of education and experience.
• Licenses and special requirements: Ability to pass reference checks and education verification, and satisfy the requirements of a background check, including Criminal Justice Information Services (CJIS) fingerprints. Within 30 days of hire, the successful candidate will be required to receive CJIS certification.

Additional duties

Additional duties are outlined in the Business Analyst class specification.