Business Systems Analyst

About the role

This role supports the technology needs of the organization by acting as the liaison between the business and IT, providing business-critical or complex technical solutions that meet user needs. The Business Systems Analyst improves business performance through technical analysis of business requirements, prioritization, and user acceptance testing, ensuring clear, detailed, and concise requirements are captured.

This position requires routine or periodic travel, which may involve driving a personal or rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, along with maintenance of minimum acceptable insurance coverages, are required.

Responsibilities

• Understand business processes and the interdependencies of various systems in use.
• Facilitate interactive discussions with business units and technology teams to achieve alignment on defining requirements.
• Elicit detailed system requirements and create workflows to address business demands.
• Gather, analyze, document, and translate business requirements into functional specifications for solution design and implementation.
• Identify and communicate risks, issues, and potential solution strategies, providing status updates to senior leadership and impacted teammates.
• Lead facilitated sessions with business users to identify system enhancements.
• Document and obtain sign-off on business requirements.
• Communicate project priorities to the IT team.
• Assist in creating training materials and train end users on system enhancements and new programs.
• Provide reports and data extracts to internal and external business partners.
• Train, mentor, and support other staff members.

Competencies

• Be a Winner: Consistently achieve results, even under tough circumstances.
• Be a Futurist: Create innovative ways for customers and the company to succeed.
• Be Customer Focused: Build strong relationships and provide customer-centric solutions with speed and agility.
• Be the Link: Foster an environment where teammates feel connected and energized.
• Collaborates: Build partnerships and work collaboratively to meet shared objectives.
• Planning/Organizing: Prioritize and plan work activities efficiently, making timely decisions that propel the company forward.
• Interpersonal Skills: Maintain confidentiality, remain open to others' ideas, and create an inclusive environment.
• Written and Oral Communication: Communicate concisely and persuasively in all situations, demonstrating strong group presentation skills.
• Problem Solving: Identify and resolve problems in a timely manner, gather and analyze information skillfully, and maintain confidentiality.
• Quality Control: Demonstrate accuracy and thoroughness, monitoring work to ensure quality.
• Adaptability: Adapt to changes in the work environment, manage competing demands, and handle unexpected events.

Requirements

• A minimum of 8–10 years of related experience.
• A minimum of a bachelor’s degree.
• Expert-level proficiency in Microsoft Suite, Office365 (focus on Excel and PowerPoint).
• Experience with new system implementations, workflows, requirements gathering, and the software life cycle.
• Insurance industry experience, specifically Personal Lines (Home Owners).
• Experience working with an offshore resource model.
• Ability to mentor and provide direction to peers.

Preferred Qualifications

• Insurance industry experience in MGU (Managing General Underwriter).
• Experience with Unqork, Solartis, and Salesforce systems.

Physical Requirements

• Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse, and telephone for 7–8 hours per day.
• Vision sufficient for use of a computer monitor.
• Ability to sit at a desk for 7–8 hours per day.

Benefits

We offer a comprehensive benefits package focused on total well-being, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: Employee Stock Purchase Plan (ESPP), 401k, Student Loan Assistance, Tuition Reimbursement.
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts, and more.

Note: Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.